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Solution Engineer

Category
Engineer  / Naval Architect
Employment type
Full Time
Experience
2-4 years
Skills
  • Minimum Graduates (Masters Preferred)

  • 2-4+ years of Customer support experience.

  • Ability to learn and understand the SAAS products.

  • Prior experience of working in Core logistics companies (front end) and hands-on in any logistics technologies (ERP, TMS).

  • Should be flexible to work in US/Europe timings on need basis

  • Excellent communication skills

  • Project design and implementation.

  • Fast learner and can pick up new technologies.

  • Understand the customer requirements and passion to provide solutions.

Description

Position overview

FreightBro (www.freightify.com) digitally empowers Freight forwarders by democratizing cutting-edge technology across the freight transportation ecosystem. We are searching for a Solutions Engineer, who will be primarily responsible to take a customer from that very first moment of signup, to the moment of “first success” with our product or service. This is an exciting opportunity for a motivated individual that strives to make a difference.


Key responsibilities

  • Thorough understanding of the Platform features and functions

  • Able to conduct product demo to the potential leads.

  • Lead the POC project, monitor customer usage and assist on any technical queries.

  • Understanding customer’s pain points and aptly suggest how the platform can help them out.

  • Customer requirements and any feature requests to be captured as a ticket to the Product team.

  • Close coordination with Sales, Product and Tech team.

  • Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues.


Requirements

  • Minimum Graduates (Masters Preferred)

  • 2-4+ years of Customer support experience.

  • Ability to learn and understand the SAAS products.

  • Prior experience of working in Core logistics companies (front end) and hands-on in any logistics technologies (ERP, TMS).

  • Should be flexible to work in US/Europe timings on need basis

  • Excellent communication skills

  • Project design and implementation.

  • Fast learner and can pick up new technologies.

  • Understand the customer requirements and passion to provide solutions.




What we offer

  • Opportunity to play an important role in a fast-growing logistics technology startup with customers across the globe.

  • Substantial responsibility from the early beginning.

  • Productive work atmosphere where you will have ample opportunities to learn and update skills.

  • Competitive salary based on your experience.


Apply Instructions
If you are interested in this role, please send your Cv Sowmya.r@freightify.com