Position overview

FreightBro (www.freightify.com) digitally empowers Freight forwarders by democratizing cutting-edge technology across the freight transportation ecosystem. We are searching for a Solutions Engineer, who will be primarily responsible to take a customer from that very first moment of signup, to the moment of “first success” with our product or service. This is an exciting opportunity for a motivated individual that strives to make a difference.

Key responsibilities

• Thorough understanding of the Platform features and functions

• Able to conduct product demo to the potential leads.

• Lead the POC project, monitor customer usage and assist on any technical queries.

• Understanding customer’s pain points and aptly suggest how the platform can help them out.

• Customer requirements and any feature requests to be captured as a ticket to the Product team.

• Close coordination with Sales, Product and Tech team.

• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues.

Requirements

• Minimum Graduates (Masters Preferred)

• 2-4+ years of Customer support experience.

• Ability to learn and understand the SAAS products.

• Prior experience of working in Core logistics companies (front end) and hands-on in any logistics technologies (ERP, TMS).

• Should be flexible to work in US/Europe timings on need basis

• Excellent communication skills

• Project design and implementation.

• Fast learner and can pick up new technologies.

• Understand the customer requirements and passion to provide solutions.

What we offer

• Opportunity to play an important role in a fast-growing logistics technology startup with customers across the globe.

• Substantial responsibility from the early beginning.

• Productive work atmosphere where you will have ample opportunities to learn and update skills.

• Competitive salary based on your experience.