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Corporate / Senior Management

Career Objective

Seeking a responsible career position, that will utilize my Education / Work Experience

and provide opportunity for continued career growth of my Firm and Myself.

Professional Experience

TOTAL EXPERIENCE: 5.9 YEARS

Jobs Details:

Company:        Common Floor Pvt Ltd

Post Held:        Team Leader Listing operations

Period:             03/08/2015 to Till Date

JOB PROFILE

Department: Listing Operations

Processing the reports on team productivity.

Work Allocations, Preparing reports, arranging fort night meetings and discuss the performance.

Taking one to one sessions with the users regarding their performance and their grey areas.

Preparing weekly and monthly presentations for the process to PAN India which gives idea about the monthly performance and causing areas.

Conducting training sessions and prepare action plans to avoid errors.

Conducting team meet and conference video call for process enhancement.

Experience of handling 59 users as the same time.

Handling client issues and queries by calling or if necessary being meeting them.

Preparing location wise data and arrange field executives for visit at client’s place

Preparing Incentives and Reimbursement for field executive’s on monthly basis

Achievements:

Got opportunity to visit Bangalore (Head Office) to lead meeting for service quality

Appreciation for preparing time analysis which made process in stream line

Appreciation from client’s for service delivery (Quality and Timeliness was the criteria)

Company:        DHL India LTD

Post Held:        Sr. Executive (Import Documentation)

Period:             29/07/2013 to 01/08/2015                

JOB PROFILE

Department: Import Documentation (US)

Manifest & amend BLs as per customers request in accordance with Liner terms.

Releasing, invoices and printing of Bill of Ladings (BL’s) sent directly to the customers.

Processing the reports on team productivity.

Communicating with Front Office & shippers for amendments and further process.

Updating rates as per shippers service contract & Inco terms.

Rating the Bill of Lading as per customer and location requirement.

Updating Rate of Exchange for the Vessel.

Printing and Releasing of the Bills of Lading.

Preparing Error Data Bank.

Handling stations call regarding errors and for process improvement.

Preparing plans for Employee Improvement Plans.

Work Allocations, Preparing reports, arranging fort night meetings and discuss the performance.

Taking one to one sessions with the users regarding their performance and their grey areas.

Preparing monthly presentations for the process which gives idea about the monthly performance and causing areas.

Leading and Handling team in the absence of Team Leader and Manager.

Experience of migration process and leading 38 users

Conducting training sessions and prepare action plans to avoid errors.

Prepared Macros to make process simpler and smooth.

Always being initiative and proactive for every task.

Achievements:

Pat on The Back for the month of Jan 14

Created Standard Operating Procedure for the Process of Manual File Creation.

Star of The Month for Feb 14.

Star of The Quarter for the year 2014.

Company:        MOL Information Processing Services (I) Pvt Ltd (Mitsui O.S.K. Lines)

Post Held:        Jr. Executive (Export Documentation)

Period:             03/10/2011 to 27/07/2013                

JOB PROFILE

Department: Export Documentation (Europe)

Manifestation of Bill of Lading for Europe.

Manifest and amend Bill of Ladings as per customers request in accordance with Liner terms.

Releasing, invoices and printing of Bill of Ladings sent directly to the customers.

Processing the reports on team productivity.

Communicating with Front Office & shippers for amendments and further process.

Updating rates as per shippers service contract & Inco terms.

Rating the Bill of Lading as per customer and location requirement.

Updating Rate of Exchange for the Vessel.

Printing and Releasing of the Bills of Lading.

Preparing Error Data Bank.

To make preparations of certificates necessary as per shipper’s requirement.

CCAM for China and CSI for US custom.

Dock Lock and Vessel Lock for the shipments.

Achievement:

Employee of The Month for May 13 (Performance and Accuracy was the criteria)

Company:        Maersk Global Service Pvt Ltd

Post Held:        Documentation Officer (Export)

Period  :           29/03/2011 to 14/09/2011

JOB PROFILE

Department: Export Documentation (Brazil)

Manifestation of Bill of Lading for Brazil.

Manifest and amend BLs as per customers request in accordance with Liner terms.

Communicating with Front Office and shippers for amendments and further process.

Check bookings, freight charges and arrange bills for preparation.

Submission of reports of day to day working.

To make preparations of certificates necessary as per shipper’s requirement.

Amendments of bill of lading as per customers request.

Company:        Global Telecom Ltd (GTL)

Post Held:        Technical Support Executive (Idea)

Period  :           31/08/2010 to 25/03/2011

JOB PROFILE

Department: Net-setter (IDEA Telecom)

Handling of  Net Setter Complaints on Outlook and Revert Back of Complaints.

Working on Excel and Keeping Record of Day to Day Complaints.

Doing Online troubleshoot to the customer.

Allotting a Engineer Visit to Customers.

Submission of daily activity reports.

Handling Corporate Net setter Consumers.

Company:        Reliance BPO

Post Held:        Executive (Customer Service)

Period  :           26/06/2008 to 16/07/2009

JOB PROFILE

Department: Customer Service

Handling Queries Of  Customers

Handling Pre-Paid, Post-Paid, Broadband Consumer and Corporate Customers.

Education

Sr. No.

Academic Qualification

Year

1

MBA in Operations Management

2015

2

Post-Graduation Diploma in Business Administration (PGDBA) from Welingkar Institute of Management

2013

3

BSc. (Phy) passed from K.J.Somaiya College Of Sci. & Com (University of Mumbai)

2008

4

H.S.C passed from Kartika Junior College.
(Kurla, Mumbai)

2004

5

S.S.C passed from GBM High school (Mumbai)

2002

Additional Qualification

Post Graduate Diploma in Business Administration  (PGDBA) from “Welingkar Institute of Management“ -  “Operations Management”

MBA In Operations Management From ITM  (Institute For Technology And Management)

Computer Proficiency

Operating System                  :           Window-2000, XP, 2007, and Vista        

Basic in Computer                 :           Excel, Word, Power Point

Personal Particulars

 

Date of Birth                         :             05.04.1986

Sex                                         :             Male

Nationality                           :             Indian 

Marital Status                      :             Single

Permanent Resident            :             India

Languages Known                :             English, Marathi, & Hindi

Passport Number                 :             Z2863804

Validity                                 :             From 28/02/2014 to 27/02/2024

Extra Curricular Activities

Listening Music

Reading Books

Traveling

Declaration

I here by declare that above information are true & correct to best of my own knowledge.

I believe in hard work sincerity & dedication. I process the willingness & ability to learn & believe in being a life long learner.

 I get along with the best of terms with almost everyone which has proved to be an asset in my professional & personal life.

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Thank  you  for  your  time  in  reviewing  my  CV  and  I  am  looking  forward  to  have an opportunity  to  let  you  know about  myself more.

Place:     Mumbai

Date:     

Mumbai, Maharashtra,
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