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Entry level engineer


I am keen to learn new skills and have new experiences in the Merchant Marines field and adjust to new responsibilities in any diverse environment.


Prior Military Service

Branch: Navy

Timeframe: 1997-09-26 - 2000-02-15

Type of Discharge: General

Duties: responsible for maintaining the Navy's communications systems onboard ships, aircraft and at shore facilities. Also responsible for the proper handling and destruction of classified material.

Work Experience

Title: Military Assistance Specialist

Employer: Bank of America

Employer's Address: 9000 Southside Blvd Jacksonville FL 32256

Supervisor: Sylvester Jones – 904-271-4270 - May be contacted.

Timeframe: 2012-06-15 - Present

Duties: answer inbound calls in order to assist military members with their mortgage loan issues and answer benefit questions

Title: Mortgage service rep

Employer: PNC Mortgage

Employer's Address: 7880 Gate Parkway Jacksonville FL 32256

Supervisor: Beth Ponder – 904-596-7626 - May be contacted.

Timeframe: 2011-02-07 - 2012-05-15

Duties: answered inbound calls assisting customers with their mortgage loan issues

Title: Mortgage collector

Employer: Wachovia/Wells Fargo

Employer's Address: 3650 Phillips Highway Jacksonville FL 32207

Supervisor: Sarith Mey – 904-367-5271 - May NOT be contacted.

Timeframe: 2009-05-18 - 2011-01-04

Duties: made outbound calls to customer in regards to their past due mortgage loans and tried to assist them with keeping their loans in good standing


High School Diploma JA Fair High Little Rock, AR



Proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook, and Access applications. Results oriented professional experienced in the areas of customer service. Skilled in the areas of negotiation, problem solving and effective communication, driven by passion, desire and a strong sense of pride for the work performed


Other Qualifications

OS, Wiper, SD (FH), STCW-BST,

Jacksonville, FL,
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