I am keen to learn new skills and have new experiences in the Merchant Marines field and adjust to new responsibilities in any diverse environment.
Prior Military Service
Timeframe: 1997-09-26 - 2000-02-15
Type of Discharge: General
Duties: responsible for maintaining the Navy's communications systems onboard ships, aircraft and at shore facilities. Also responsible for the proper handling and destruction of classified material.
Title: Military Assistance Specialist
Employer: Bank of America
Employer's Address: 9000 Southside Blvd Jacksonville FL 32256
Supervisor: Sylvester Jones – 904-271-4270 - May be contacted.
Timeframe: 2012-06-15 - Present
Duties: answer inbound calls in order to assist military members with their mortgage loan issues and answer benefit questions
Title: Mortgage service rep
Employer: PNC Mortgage
Employer's Address: 7880 Gate Parkway Jacksonville FL 32256
Supervisor: Beth Ponder – 904-596-7626 - May be contacted.
Timeframe: 2011-02-07 - 2012-05-15
Duties: answered inbound calls assisting customers with their mortgage loan issues
Title: Mortgage collector
Employer: Wachovia/Wells Fargo
Employer's Address: 3650 Phillips Highway Jacksonville FL 32207
Supervisor: Sarith Mey – 904-367-5271 - May NOT be contacted.
Timeframe: 2009-05-18 - 2011-01-04
Duties: made outbound calls to customer in regards to their past due mortgage loans and tried to assist them with keeping their loans in good standing
High School Diploma JA Fair High Little Rock, AR
Proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook, and Access applications. Results oriented professional experienced in the areas of customer service. Skilled in the areas of negotiation, problem solving and effective communication, driven by passion, desire and a strong sense of pride for the work performed
OS, Wiper, SD (FH), STCW-BST,