Back to Resumes List

Customer Service - Export documentation


Seeking a career in the industry in a challenging environment which would give me the opportunity to bring out the best in me. Highly motivated individual, with leadership qualities and good communication skills. Always willing to learn and adapt.


Working as Customer Service Executive –Export documentation at CMA CGM SSC, Chennai since 2013 Feb 7th.

Duties & Responsibilities:

- Inform & follow-up the customer to send SI on prior vessel arrival.

- Processing Bill of Landing based on Customer, Agency & Country requirements.

- Send queries to customer & Agency and follow up until they complete if any.

- Educate the customer about corrections and country requirements to effective process.

- Receiving updates from Agency and convey to the team mates and make them clear.

- Giving advise the agency to reduce the regular RFIs about particular issue.

- Assist team both in normal and abnormal situations and provide best suggestions for process improve.

- Train the new comers about process & procedures and improve them.

- Handling LATERM, AMS & AFS filing bills.

- Co-ordinate with Agency, Filing desk & customer to complete the filing bills with in the cut off time.

- Conduct weekly review meeting & Refresher training and advise team for improvements & new updates.


MBA ( shipping and Logistic) with 62%. 2010 -2012

At Manonmaniam Sundaranar University, Tirunelveli.

B.Com with 49.60 % 2007 -2010

At Tiruvalluvar College, Papanasam

+2 with 77.66 % 2007

St. Mary’s Higher Secondary School, Vk Puram.

10th with 59 % 2005

St. Mary’s Higher Secondary School, Vk Puram.



• Transportation problems faced by CHA in Tuticorin - during MBA graduation.


• 60 days field experience in CHA's operation department at Tuticorin for summer training and main project each - during Post Graduation.

Participated in:

? Check-list preparation and generation of shipping bill number

? Collection of required documents for shipment

? Customs Clearance - in Export

? Inland Haulage


MS office, Internet , English typing - Higher


• Efficient team player

• Optimistic person with right attitude

• Willingness to work harder

• Taking up initiative



• Listening songs

• Reading Novels

• Cycling & Forest climbing

View Contact Information