Back to Resumes List

Objective


To work in a company that values quality, offers growth opportunity and hard work.

And I am now looking to build on my extensive range of technical skills within a suitably challenging role. I am keen to achieve further professional development.


Experience


Customer Service Representative – Drs. Nicolas & Asp Medical and Dental Centre

January 2009 - Present

? Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments from the patients.

? Receive payment and record receipts for services.

? Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating computers to work with pay records, invoices, balance sheets and other documents.

? Greet patients entering establishment, determine nature and purpose of visit, and direct or escort them to specific doctor.

? Hear and resolve complaints from patients

? File and maintain records.

? Transmit information to the patients, using computer, mail, or facsimile machine.

? Schedule appointments, and maintain and update appointment of the patients.

? Analyze data to determine answers to questions from patients.

? Provide information about establishment, such as location of the clinic, employees within the organization, or services provided.

? Keep a current record of staff members' whereabouts and availability.

? Calculate and quote rates for treatments, insurance policies, and other services.



Receptionist – Lighthouse FZ LLC., Media City Dubai UAE

April 2008 – October 2008

? Managed the front desk jobs that includes telephone activities, customer inquiries, encoding the Invoices & LPO’s

? Responsibilities include all office activities including typing, filing, and reception

? Setting up appointments and meetings for the boss



Tele-Sales (Telemarketing) - Blu.dot Incorporation, Philippines

2006 - 2007

? Handles Customers thru telephone and ensures satisfactory customer service.

? Selling products thru telephone.

? File sales, marketing and training correspondence



Front desk Officer / Translator / Interpreter - Nissin Company, Japan

2001 – 2006

? Duties include: reception, information about the company.

? Translate spoken communications, such as speeches, presentations, conversation, meetings and interviews.

? Translating the customers language to Tagalog, English and Japanese languages

? Handles Customers personally and ensured satisfactory customer service.



Secretary cum Receptionist - Fortune Trade and Company, Philippines

2000 – 2001

? Managed the front desk jobs that includes telephone activities, customer inquiries, encoding the Invoices & LPO’s

? Responsibilities include all office activities including typing, filing, and reception

? Setting up appointments and meetings for the boss


Education


Tertiary: AB Communication Arts

Colegio De San Juan De Letran - Manila, Philippines 1998 – 2000

Secondary: Colegio De Sta. Cecilia - Valenzuela City, Philippines 1994 – 1998

Primary: Colegio De Sta. Cecilia - Valenzuela City, Philippines 1988 – 1994


Certification

Skils


? Computer skills include Microsoft Excel, Access, Word, PowerPoint, Outlook & the Internet

? Excellent problem solving and communication skills. Accustomed to long work hours.

? Public relations oriented specially in customer handling and services

? Languages: Tagalog, English and Japanese.


 


Fast learner and a hardworking person.

Sharjah,
View Contact Information