Senior Field Service Technician

• Ability to communicate confidently, clearly, and professionally with Field Service Technicians, project teams, internal business partners, senior leadership, customers, and military representatives.
• Strong leadership presence with the ability to remain composed, decisive, fair, and approachable in demanding situations.
• An empathetic leadership style supported by consistency, accountability, sound judgment, and the willingness to have difficult conversations.
• Exceptional customer-service instincts, active-listening skills, and the ability to build trust across all organizational levels.
• Ability to adjust communication style based on the audience, situation, and level of technical understanding.
• Strong organizational and time-management skills, including the ability to prioritize competing demands and manage multiple assignments simultaneously.
• Ability to resolve conflict constructively and bring people together around practical solutions.
• Flexibility and adaptability when responding to changing field conditions, employee needs, scheduling conflicts, and customer priorities.
• Willingness and ability to respond to occasional business-critical calls, texts, or emails outside normal working hours.
• A collaborative, team-oriented approach and a willingness to work across functional boundaries to achieve shared objectives.
• Consistent professionalism, discretion, dependability, and follow-through.

Qualifications and Educational Requirements

• Associate degree in diesel engine technology or equivalent education and experience; bachelor’s degree preferred.
• Coursework in Fundamentals of Supervision and Project Management.
• Minimum of six years of relevant industry experience or six years of military experience working on medium-speed diesel engines.
• Four or more years of experience as an FM Field Service Technician preferred.
• Three or more years of supervisory experience in a service environment preferred.
• Basic foundation in pneumatic systems, programmable logic controllers (PLCs), and electronic engine controls.
• Familiarity with a variety of FM engine products.
• Excellent leadership, communication, problem-solving, organizational, customer-service, and interpersonal skills.
• Demonstrated ability to coordinate workforce schedules and respond effectively to changing operational requirements.
• Self-starter who can exercise sound judgment and work with minimal supervision.
• Solid working knowledge of Microsoft Word, Excel, and Project; experience with an enterprise resource planning or customer relationship management system, such as Oracle or Salesforce, is preferred.
• Ability to travel up to 25%.
• Ability and willingness to provide occasional after-hours support based on business-critical field-service needs.

💥Exciting News!

Fairbanks Morse Defense is currently providing all newly hired Controls Specialists a $5,000 sign-on bonus — and after completing 12 months of full-time employment, you’ll receive an additional $5,000 retention bonus!

Company: Fairbanks Morse Defense (FMD)

Position: Senior Field Service Technician

Company Overview:

Fairbanks Morse Defense (FMD) has been a leading provider of trusted naval power and propulsion systems for over 100 years. FMD is dedicated to supplying advanced marine technologies, OEM parts, and turnkey services to the U.S. Navy, U.S. Coast Guard, Military Sealift Command, and Canadian Coast Guard. With a reputation for reliability, FMD supports military fleets with top-tier service without compromising safety or quality.

Job Summary:

The Senior Field Service Technician (SrFST) is responsible for the installation, commissioning, and both scheduled and emergency services for a variety of FMD products, including diesel engines, electrical controls, cranes, elevators, roll-up doors, and davits. The SrFST will lead field activities, ensure customer satisfaction, and maintain communication with internal teams.

Principal Duties and Responsibilities:

Role:

• Plan and achieve goals based on judgment and experience.
• Diagnose, troubleshoot, and repair products with minimal supervision.
• Lead and direct regional associates in their work.
• Oversee complete engine overhauls on qualified engines.
• Handle occasional shop duties such as part inspections, assembly, and testing.

Technical Responsibilities:

• Provide on-the-job and customer equipment training.
• Offer first-level escalation support to associates.
• Assist with on-site and phone troubleshooting for customers.
• Collaborate with Product Engineering to resolve equipment issues.
• Implement service documentation such as Engineering Change Orders.

Safety:

• Follow all safety guidelines and wear proper PPE.
• Report accidents or injuries immediately.
• Complete required safety training annually.

Administration:

• Submit accurate and timely reports (e.g., timecards, expenses, project closure).
• Maintain certifications as required.
• Ensure company property (e.g., vehicles, equipment) is well maintained.
• Provide estimated arrival times to customers when necessary.

Customer Satisfaction:

• Communicate effectively with customers and internal teams.
• Complete maintenance documentation and provide it to customers.
• Strive for "first-time fixes" to minimize customer downtime.
• Maintain customer satisfaction in accordance with company standards.

Performance:

• Maximize efficiency by combining service opportunities.
• Evaluate equipment for appropriate billing status.
• Adhere to company dress code and safety regulations.
• Act as a role model for junior technicians.

Other Duties:

• Perform additional tasks assigned.

Qualifications and Educational Requirements:

• Education & Experience:
• High School Diploma or GED required.
• Minimum of three years of experience as an FMD Field Service Technician.
• One of the following:
• Associate degree in technical discipline and four years of military experience, or
• Four years of military experience or similar industry experience.
• Technical Skills:
• Knowledge of diesel engines, spark gas test equipment, and controls.
• Ability to read and interpret diagrams and blueprints.
• Solid understanding of pneumatic, PLC, and electronic engine controls.
• Experience troubleshooting and repairing independently.
• Ability to manage technical activities and lead others.
• Proficiency in providing technical phone support and training.
• Other Skills:
• Strong verbal and written communication.
• Proficiency in Microsoft Office.
• Strong mechanical aptitude.
• Valid driver's license.
• Ability to travel up to 75% domestically and internationally.
• Physical Requirements:
• Ability to stand, walk, lift up to 35 pounds regularly.
• Specific vision requirements, including color and peripheral vision.

Benefits:

• Base salary and overtime compensation
• Per Diem rates and monthly cell phone stipend
• Paid vacation, personal days, and holidays
• Hardship bonus, technician of the year award, and employee referral bonuses
• Tuition reimbursement, training, and product line certification bonuses
• Annual bonus for maintaining certifications

This is an excellent opportunity for a skilled and experienced individual to work in a leadership role while supporting critical systems for military and government entities.

Feel free to send resumes to [email protected] or Apply to this direct link below: req. # 1523

https://jobs.dayforcehcm.com/en-US/fairbanksmorse/CANDIDATEPORTAL/jobs/6595