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Maritime Program Manager

Category
Vessel Operations
Salary
$127,400.40 - $154,024.00 Annually
Employment type
Full Time
Experience
Mid Career
Skills
  • Interpret and present findings in a clear, concise oral and written form including the creation and use of tables, charts, and graphics to summarize results. 
  • Coordinate multiple projects, organize workload, and meet critical deadlines. 
  • Build collaborative and trusted relationships with stakeholders as a resource for various projects. 
  • Contribute to a work environment that promotes effective, thoughtful communication between team members, the public, and management.
  • Able to cultivate and implement efficient entrepreneurial approaches to challenging issues.
  • Independently organize own work, set priorities, and meet critical deadlines.
  • Demonstrate excellent oral and written communication skills.
  • Identify problems and initiate creative problem-solving techniques.
  • Prioritize and organize work schedules to meet the District's goals and objectives.
  • Use computerized record systems, Maximo, MS Office (Outlook, Excel) and effective use of web resources. 
  • Strong leadership and team management skills, with the ability to inspire and motivate a diverse workforce.
  • Exceptional communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders. 
  • Excellent problem solving and decision-making abilities, with a focus on finding innovative solutions to operational challenges. 
Description

Position Summary

Under general direction of the Director of Ferry Operations, Ferry Division, this position is responsible for overseeing the efficient and safe operation of our ferry services, ensuring excellent customer service, and maintaining compliance with all relevant regulations.  Works with leadership to determine business needs and collaborate with staff to ensure that vessel operations provide a value to our customers and a high standard of safety, security, and training.  This is a critical leadership role that requires strong managerial skills, a deep understanding of maritime operations, and a commitment to excellence.

Essential Responsibilities

  • Oversee and Manage Operations Department safety, security, and training programs, ensuring compliance with all federal, state, and local mandates, and required training for all department staff.  Serves as a key member of the safety committee.
  • Manage the Division Safety Management System and Action Reporting program.
  • Manage the department oversight responsibilities for the Drug and Alcohol Program. 
  • Oversee the tracking and maintenance of documentation of all credential updates for the Operations Department. 
  • Guide a diverse team of Vessel Masters, Deck Hands, Operations Supervisors, and Terminal Assistants, fostering a positive and inclusive work environment.  Oversee onboarding process with new personnel as well as any issues with personnel or pay.
  • Assist with scheduling and schedule coordination with outside organizations.
  • Develop and implement strategies to enhance the overall customer experience, focusing on safety, reliability, and customer satisfaction.   Assist with customer service issues.
  • Interacts with the Districts Jones Act attorneys to follow-up on employee and customer incidents and oversees maintenance of all associated records and documents.
  • Assist as a liaison with union officials and participates in labor negotiations as a member of the District’s team.
  • Under direction of the Director of Ferry Operations, manage the department's budget, ensuring optimal resource allocation and cost control.   This includes annual review of current operating schedule and staffing requirements.
  • Oversee maintenance of all paper and electronic department records and documents.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as necessary.
  • Collaborate with cross-functional teams to establish and maintain effective communication channels, ensuring seamless coordination between Ferry Operations and Ferry Maintenance.
  • Ensure compliance with all relevant regulations, including safety standards, environmental regulations, and labor laws.
  • Establish and maintain strong relationships with external stakeholders, such as regulatory agencies, unions, vendors, and community organizations.
  • Stay updated on industry trends, technological advancements, and best practices in ferry operations, and proactively implement relevant improvements.
  • Prepare and present regular reports to senior management, providing insights on operational performance, challenges, and opportunities.
  • Oversee subordinate staff in delivery of excellent customer service.
  • Implement and/or review disciplinary actions and grievances.
  • Perform additional related duties as assigned.
  • Regular and reliable attendance and performance required.
Apply Instructions

APPLY URL:  https://www.governmentjobs.com/careers/goldengate/jobs/4595610/maritime-program-manager?pagetype=jobOpportunitiesJobs

Applicants must apply online and submit the following documents at the time of application. Failure to meet any of the requirements stated below may result in rejection of your application: 


 1. GGBHTD Online Employment Application
 

 2. Resume (Scan and attach as PDF to your online application) 

3. Responses to the Supplemental Questionnaire

GOLDEN GATE BRIDGE, HIGHWAY AND TRANSPORTATION DISTRICT

GOLDEN GATE BRIDGE, HIGHWAY AND TRANSPORTATION DISTRICT

Based in San Francisco, the District consists of three operating divisions including Bridge, Bus, and Ferry, and an Administrative division. The District offers a variety of career opportunities to consider, including transit operations and maintenance for Bus and Ferry Divisions, professional and clerical, as well as, skilled labor and crafts positions. The District employs about 800 regular full-time, part-time, and temporary employees.                 

The District values our employees and customers who come from many diverse backgrounds. We are committed to building a workforce that reflects the rich diversity of our region and to ensuring that our employees and customers are treated fairly and free from intolerance and discrimination. We are proud to be an equal opportunity employer and a drug-free workplace.                               

Our goal is to provide our employees with the best possible compensation and benefits including competitive salaries, generous paid sick, holiday and vacation leave, District-paid group life insurance, excellent medical, prescription drug, dental, and vision coverage, participation in the California Public Employees Retirement System (CalPERS) pension plan, optional deferred compensation program, free transportation on the Golden Gate Bus and Ferry systems, free passage on the Golden Gate Bridge, and much more! 

Founded in 1937

Headquarters

1011 Andersen Drive
San Rafael, CA, 94901 United States