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Service Manager and Service Coordinator


Long term career with ethical and respectable company. Looking for a position with responsibility and challenges.


Rolls-Royce Commercial Marine Nov 2005 to Jul 2011

Regional Service Project Coordinator and Logistics Coordinator

• Coordinate field service personnel and external resources to meet customer requirements

• Plan and prioritized project tasks to ensure on time delivery of service

• Ensure engineering and quality standards are maintained

• Compile documentation for projects and manage through cycle.

• Plan overhauls, upgrades, and commissioning of vessels.

• Successfully implemented new tracking procedures for new commissioning.

• Managed and processed spares shipments.

• Approved all shipments invoices.

• Created and implemented revised procedures for shipment efficiency.

Regional Service Manager

• Managed all aspects of Field and Shop operations, as well as facility operations.

• Monitored and reported financial matrixes, sales, margin, utilization, etc.

• Ensured all work performed in accordance HSE procedures and policies.

• Achieved monthly sales and utilization goals.

• Achieved growth of 24% for my region.

• Exceeded gross profit goals by 10%.

• Successfully contributed to Marine growth in North America of 40%.

• Completed all Performance reviews for personnel.

• Implemented Community project with World War 2 Museum for Corporate Responsibility and acquired and coordinated loan of Merlin Engine from Heritage Trust in UK.

• Coordinated team for successful ISO 14001 implementation and certification.

Service Coordinator

• Supervised field service personnel, scheduled and assigned jobs

• Managed and reported field and weekly time sheets for field service personnel

• Invoiced field service and shop jobs.

• Completely reorganized procedures for Engineer allocation.

• Doubled size of work force and maintained utilization of 78% yearly

• Yearly exceeded budget goals by 25 to 30%.

Berryland Campers: Sales Representative Dec. 2001 to Nov 2005

• Responsibilities were sales and product training, product demos, commissioned sales, show displays and pre delivery quality inspections.

• Top Sales Professional for Motor Coaches and RV’s

• Winnebago Industries Sales Peak Performer for District.

• Winnebago Industries Sales Peak Performer for Region

• Winnebago Industries Top Four Nationwide.

Hammond Tire and Auto: Owner/Manager 18 years

• Owner/Manager: Managed all day to day wholesale and retail operations.

• Established and maintained outside sales accounts

• Implemented quality control programs and procedures.

• Developed business and sales plans to enter, establish and compete in new markets.

• Successfully built business from a 4 bay service center into a two location fourteen bay auto service center with sales in excess of 1.4 million annually.

• Developed, promoted and starred in advertising programs.

• Established, organized, and maintained financial programs such as invoicing, accounts payable and receivables, budgets, payroll

• Developed compliance programs for EPA and OSHA requirements.


• Rolls-Royce Management Training program

• Southeastern Louisiana University

Majored in Marketing and Business

• Hammond High School


Transportation Worker identification Certification


Proficient in Microsoft Suite Products


Project Management Software



Hammond, LA,
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