Senior Member Service Representative/Supervisor
- Finance / Legal / Risk Management
To obtain long term employment with a well-established organization where I may fully utilize my skills and abilities in administration and operations.
Los Angeles Harbor College 2005-present
AA Degree- Liberal Studies
Accounting and Business classes
Bilingual – Able to read, write and speak Spanish
Kinecta Federal Credit Union-
located in El Segundo Boeing-S24/Raytheon R-1
October 2013- August 2016
Senior Member Service Representative
Worked as a supervisor, scheduled events and appointments, process customer transactions, daily and monthly auditing such as wires and daily reports, daily general ledgers, vault custodian, monitored monthly training and observational briefs, trained newer associates on loans and new accounts, contributed to branch goals by 70%, brought in high network clients by having outside sale events, received recognition for funding loans and gaining clients and new money, volunteered within the community, filed documents, developed spread sheets, faxed and submitted reports, handled customer efficiency by identifying needs and referring products based specifically for each member, gained trust approaching complex situations and resolved problems to maximize efficiency, investigated and analyzed client complaints to identify and research issues, answered calls and had blocked call schedules, ordered supplies.
December 2007- February 2013
Worked as Teller Supervisor, performed teller transactions in the areas of checking and savings, balanced my assigned cash drawer, processed wires, processed foreign currency transactions, safe deposit experience, opened accounts, packaged currency, vault custodian, received and tracked prepaid cards, and provided highly personalized service that built and strengthened customer relationships.
Superior Realty & Investments
January 2006- February 2007
Receptionist/ Personal Assistant
Navigated high volume of phone calls, appointment scheduling, book keeping, billing and financial operations, and learned about loans.
August 2005- February 2006
Assisted the Physical Education teacher in activities involving children in grades K through 5.
Summary of Qualifications/ Skills
Computer and internet literate; typing abilities; customer focused
Basic accounting knowledge
Assertive, self-motivated, goal-oriented, organized detailed, and efficient.
Flexible, cooperative, hard worker, team player and reliable.
Morale builder, focused and positive
Able to read write, and speak Spanish and English.
Banking and Administrative Experience
Customer Service Experience
Able to multi-task and complete assignments on time
Microsoft Office and Excel
Power Point proficiency
Symitar, Meridian, Merlin programs, etc.
Strong verbal communications
Works well under pressure
Energetic and organized