To secure a position with a global logistics company that provides an opportunity to employ my interpersonal, communication and problem solving skills.
Summary of Qualifications
. Professional experience in customer service & logistics coordination
. Pricing quotes & negotiations, cost savings and analysis of profitability
. Problem solving
. Team player capable of prioritizing, organizing and multitasking
OEC Group NY, Inc. Rosedale, New York Feb 2000 - April 2010
Senior Customer Service Representative
. Oversaw accounts for international trading clients to evaluate global shipment needs
. Monitored client accounts to ensure accuracy and timeliness of projects
. Maintained and developed client relationships
. Coordinated with company’s global offices and domestic network transportation partners
. Took a proactive consultant role by giving logistics advice while promoting and selling firm’s extended logistics services
. Analyzed transportation cost, profitability and transit time
. Developed strategies to maximize time and cost efficiencies
. Negotiated with transportation partners and prepared sales quotes to customers
. Generated and analyzed Profit & Loss Reports, Individual Customer’s Performing Reports, Volume Reports, Account Statements and Special Reports
. Resolved shipping problems, issues and remedied situations as they arose
Pacific Island Club Taipei, Taiwan 1994-1996
Assistant Sales Manager, Commercial Accounts
. Developed and evaluated promotional plans for the club
. Negotiated joint ventures with other resorts
. Acted as exclusive sales agent for commercial accounts
. Arranged travel and special programs for government and commercial clients
. Supervised and trained staff members
Club Corporation of Asia, Bankers Club, Taipei, Taiwan. 1993-94
Front Desk Supervisor
Oversaw and supervised direct client contact of formal private business club. Was responsible for collections, staff training and supervision of all front desk activities. Responsibilities included:
. Preparation and promotion of club special events.
. Coordination and management of special orders and requests for club members.
. Confirmation and accuracy of club member reservations.
Hofstra University Hemptstead, New York B.A. in Marketing 1997-2000
. Fluent English, Mandarin Chinese and Taiwanese
. Proficiency with Microsoft Office (Excel, Word, Powerpoint, Outlook), Freight Stream Management System, and Cargosphere.