Back to Resumes List

Senior Customer Service Representative - NVOCC


To secure a position with a global logistics company that provides an opportunity to employ my interpersonal, communication and problem solving skills.

Summary of Qualifications

. Professional experience in customer service & logistics coordination

. Pricing quotes & negotiations, cost savings and analysis of profitability

. Problem solving

. Team player capable of prioritizing, organizing and multitasking


OEC Group NY, Inc. Rosedale, New York Feb 2000 - April 2010

Senior Customer Service Representative

. Oversaw accounts for international trading clients to evaluate global shipment needs

. Monitored client accounts to ensure accuracy and timeliness of projects

. Maintained and developed client relationships

. Coordinated with company’s global offices and domestic network transportation partners

. Took a proactive consultant role by giving logistics advice while promoting and selling firm’s extended logistics services

. Analyzed transportation cost, profitability and transit time

. Developed strategies to maximize time and cost efficiencies

. Negotiated with transportation partners and prepared sales quotes to customers

. Generated and analyzed Profit & Loss Reports, Individual Customer’s Performing Reports, Volume Reports, Account Statements and Special Reports

. Resolved shipping problems, issues and remedied situations as they arose

Pacific Island Club Taipei, Taiwan 1994-1996

Assistant Sales Manager, Commercial Accounts

. Developed and evaluated promotional plans for the club

. Negotiated joint ventures with other resorts

. Acted as exclusive sales agent for commercial accounts

. Arranged travel and special programs for government and commercial clients

. Supervised and trained staff members

Club Corporation of Asia, Bankers Club, Taipei, Taiwan. 1993-94

Front Desk Supervisor

Oversaw and supervised direct client contact of formal private business club. Was responsible for collections, staff training and supervision of all front desk activities. Responsibilities included:

. Preparation and promotion of club special events.

. Coordination and management of special orders and requests for club members.

. Confirmation and accuracy of club member reservations.


Hofstra University Hemptstead, New York B.A. in Marketing 1997-2000



. Fluent English, Mandarin Chinese and Taiwanese

. Proficiency with Microsoft Office (Excel, Word, Powerpoint, Outlook), Freight Stream Management System, and Cargosphere.


Long Beach, NY,
View Contact Information