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I would like to work on a marine vessel as a secretary or personal assistant. I possess office management and leadership skills. I am proficient in computer software programs. Adaptable and dependable, with strong organizational and communicative skills. Able to multi-task in a variety of settings. Work very well with systems in an organised environment. Capable of working alone and/ or in a team. Thrives on fresh challenges.


April 2009 to October 2009 P & O Cruises MV Oceana & Arcadia

Assistant Manager & Finance Officer Nights

Assistant Shore Excursion Manager: my duties and responsibilities were to -

• conducted target based onboard sales of shore excursions to passengers whilst providing port and tour information to guests

• compile detailed reports to shore side office, escort tours to ensure quality standards are maintained

• dispatch of guests on tours and distribute tour tickets; and manage/ resolve with guest complaints

• ensure all tours are accurately charged to the correct guests and updated where necessary

Finance Officer Nights: my duties and responsibilities were to -

• Place relevant charges to passenger and crew accounts and print passenger statements

• Conduct stores stock takes each cruise and inform the Store Manager of any cruise on cruise discrepancies

• Conduct night management duties ensure crew and passenger safety,

• Supervise the night management team and manage any security and safety issues escalate to senior when necessary.

• Resolve guest complaints and concerns

• Ensure all outlets have closed to run end of day financial processes

• Complete daily and end of cruise financial reports

• Balance financial reports in Excel and Core

• Place relevant charges to passenger and crew accounts

• Conduct stores stock takes

• Print passenger statements

• Compile reports for all heads of department and distribute to heads of department

Jan 2008 to March 2009 P & O Cruises MV Aurora

Assistant Hotel Manager

Assistant Administration Manager: my duties and responsibilities were to:

• Communicate with port agents to ensure relevant immigration requirements are fulfilled prior to arrival in port

• Check passengers on and off board the ship

• Manage full passenger administration

• Prepare guest cards and necessary administration for new cruise passengers

• Prepare tender port documentation and paperwork

• Resolve guest complaints and concerns

• Administer ILO sheets

Assistant Crew Manager my duties and responsibilities were to:

• Assist Crew Manager with Immigration and Custom clearance.

• Liaise with agents and HODs for crew travel arrangements

• Arrange crew medical disembarks in cooperation with the Medical team.

• Manage the crew cash float, maintain an accurate cash float and request required funds from the Finance Officer in a timely matter.

• Maintain Crew manifests for on board safety regulations and International requirements.

• Hold confidential information.

• Provide accurate and complete administration of crew files including certification, travel documents, personal details

• Ensure proper signing on and off process for all crew members

• Provide financial reporting to the Finance Officer

• Maintain an accurate and up to date manual for completion of responsibilities as laid down in job description.

• Ensure proper submission of month end financial reports.

• Facilitate Crew Cash advances and crew remittances as per company guidelines

• Provide accurate monthly payslips to all crew members on the onboard payroll

• Collect deposits for crew onboard accounts and pay out outstanding balances.

• Make all the necessary travel arrangements for off signing crew members.

• Maintain Crew Manifest and Crew Customs Declaration.

• Maintain of documentation pertaining to regulations in accordance with International Maritime Regulations.

• Allocation of articles & maintenance of crew article files

Assistant Front of House Manager: my duties and responsibilities were to:

• Update passenger information in the Core and PMS database

• Perform currency exchange required for the relevant ports

• Respond to guest enquiries and resolve any concerns brought forward

• Liaise with the housekeeping and engineering department to repair any problems in guest cabins

• Performed staff training and team building exercises

• Scheduled the front desk team rotations

• Enforce the delivery of standards, efficiencies, services and quality within the guest services department onboard

• Encourage the front desk team to perform at their optimal level thus achieving high scores in the passenger service ratings

• Performed inter-departmental communication to resolve guest concerns

Hotel Department Training

During this time I received inter departmental training in the housekeeping department; where I shadowed the deck supervisors and cabin stewards as they performed their daily duties. This involved:

• Giving daily instruction, updating and supervising a team of ten to fifteen cabin stewards

• Ensuring all cabins were cleaned to the company standard

• I also worked with a cabin steward, cleaning cabins to the required standard and follow up

Additional Duties and Responsibilities

As P&O is a luxury cruise liner it was expected to perform additional duties that would maximize the guest experience and maintain a five star environment at all times.

• Entertain and converse with passengers during cocktail and welcome onboard parties

• Host passengers at the loyalty club and world cruise lunches

Apr 2007 to December 2007 Onboard Spa Company MV Aurora

Massage Therapist, Receptionist and Teeth Whitening Specialist

• Promoted to Head of Department overseeing and managing six therapists ensuring spa standards were upheld whilst managing the reception area.

• Received promotion from massage therapist to spa receptionist and teeth whitening specialist due to excellent customer service and goal achievement.

• Successfully assisted the Spa Manager in making use of strategic planning, budgeting and training to ensure the business ran smoothly and team targets were achieved.

• Involved in the creation and application of innovative marketing each cruise to appeal to different clientele.

Jan 2005 to-Mar 2007 Santam Ltd Johannesburg, South Africa

Executive Assistant to Executive Head Corporate and Specialist Distribution

• Full event coordination; selection of themes, corporate gifts, venue, menu selection for executive level clients of large recognised insurance firms such as Alexander Forbes.

• Performed full executive assistant duties that included involvement in strategic planning, supervision of departmental secretaries, making travel arrangements, scheduling and organization of meetings and communications; full diary management and appointment scheduling.

• Annual Management Expenses and Budget; forecasting and current expense management

• Performed full research and prepared PowerPoint presentations for internal and external meetings and events.


IGCSE ‘O’ Level Certificate – Distinction

Bachelor of Commerce specialization Strategic Management 2005 to date Modules Covered:

• Business Management • Human Resources

• Economics and Accounting I and II • Tourism Marketing

• Anthropology • Entrepreneurship

• Customer Service • English Communication

• ITEC - Aromatherapy, Swedish Massage, Anatomy and Physiology First Aid Level I – Certificate

Crystal Healing Level I – Certificate



MS Office Applications: PowerPoint, Internet, Word, Lotus Notes, Excel, Outlook, Novell, GroupWise, Crunchtime, CAS, PMS and Core


Johannesburg, Gauteng,
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