Back to Resumes List

Seaman, Deckhand


A proactive, intelligent and innovative person, with extensive time management skills and prioritization ability. A multi-tasker and flexible to achieve targets within stringent deadlines and has the ability to work well with others to accomplish a common goal for a harmonious workplace. Energetic and dynamic and would like to work as a deckhand in a prestigious cruise liner.


12/2006 – Intelenet Global Services Ltd

Industry: BPO

Position: Training Officer – Mortgage Loan Services

? My areas of responsibilities are – Assist HR during recruitments, Induction and Process Training for New Hires, Update Management and maintain the quality standards for the process. Be a mentor and train the new trainers joining the process.

3/2004 – 12/2006 – Sutherland Global Services Ltd

Industry: BPO

Position: Senior Process Trainer – Mortgage Company

BPO Success Stories:

? Started the call center career with Sutherland as an associate, in an online Retailer Process,

? Aug 2004, promoted as a Process Trainer - Customer Support (Voice) for the online retailer.

? Sep 2005, was part of the transition team to US for another online retailer,

? Nov 2005, given the opportunity as a Senior Trainer for a European online retailer,

? Apr 2006, sent to US for transitioning a mortgage process, PHH. Transitioned a part of the process called as Third Party Verification.

? Was in the team responsible for attaining COPC and ISO: 2001 certification.

? Underwent formal training in 6 Sigma Yellow belt.

3/2003 – 2/2004 – Tata Press

Industry: Yellow Pages

Position: Marketing Executive

Selling Success Stories:

? Part of the marketing team, selling space on one of India’s leading Yellow pages.

? Adjudged, best ME for month of Jan 2004.

4/1998 – 3/2003 – Ram Vijay Engg Works

Industry: Manufacturing contractor

Position: Business Promotions Executive

? Part of the team for expanding the business horizon, company was a contractor for supplying precision turned items to larger units like TAFE, Simpson & Co and Addison.

? Helped attain NSIC certificate for the company.

5/1994 – 3/1998 – Indian Navy

Industry: Military Service

Position: Engine Room Artificer.

Was an under trainee for Indian Navy in the engineering cadre. Went through rigorous military training for 3 ½ years and had to opt out before completing the training due to personal reasons.

Naval Success Stories:

? During the basic training as an ERA, adjudged as the “Best Passing out Trainee” for the year 1994.

? Been on friendly visit to Oman and Qatar.


BBA – 2002

Bachelor of Business Administration.

Madras University.


NBCD (Nuclear Biological Chemical warfare & Defence)


? Trained and a subject expert in – All related processes, products, policies, tools and websites.

? Possess a strong customer service focus, with an ability to troubleshoot customer issues, especially through remote support (Phone).

? Analytical acumen with ability to guide lay customers on technical issues.

? Excellent presentation and communication skills, with an ability to motivate and train.

? Ability to maintain excellent rapport with the pupil and the production floor.

? Ability to address large group of pupils and still ensure effectiveness of the training.

? Ability to set clear objectives with well defined thresholds and targets, which are well communicated to the pupils and to the production floor.

? Accommodate and align client requirements, end-user requirements and industry specific generic needs into the training plans (Correlated pattern).

? Maintain record of training scores

? Do training needs identification. Liaise with client for latest technical/product/process updates, cascade the same to the production floor.

? Trained and a subject expert in – Client’s products, policies, process, procedures, confidentiality information, work flow, scripts, tools/applications and knowledgebase.

? An aptitude for mentoring and training, with good assessment ability.

? Disciplinary / process related decision making ability with ownership and leadership.

? Positive attitude, self-discipline, composure, resourceful and action oriented drive, Time management skills, interpersonal skills, planning and organizing skills.


Chennai, Tamil Nadu,
View Contact Information