Contribute to the growth of an established business in reaching their goals utilizing all of my strengths from experiences with management, sales, marketing and project development which have prepared me for the challenges in the industry
SENIOR TELESALES REPRESENTATIVE, COOPER SPLIT ROLLER BEARINGS 06/2006-11/2008
Supervise Telesales representatives’ productivity and sales progress on a weekly basis
Screen sales calls
Train new employees in Telesales and Customer Service Department
Generate and implement telesales contact plan in accordance with Regional Sales Manager’s direction
Contact potential customers and/or reestablishes contact of dormant accounts via telephone, fax, email or direct mail campaign
Informs customers of company’s products/services and secures an order confirmation
Provide follow up support from sales/marketing initiatives targeting specific industry/ market segments, introduction of new products qualification of tradeshow leads, and providing market communications material are required
Implement new strategies for upcoming product line issues and resolving of internal efficiencies with the Inside Sales Department
Direct RSM’s to new training modules for projected territories
Assist customer service department with overflow
SALES REPRESENTATIVE AND ADMINISTRATOR, RPM ENGINEERING CORP. 09/2004-6/2006
Virginia Beach, VA
Maintained outside sale representatives account files and manage commissions for existing and potential clients.
Updated outside sale representatives on monthly goals and factory changes.
Reviewed client and factory drawings to ensure proper cavity and mold construction.
Monitored part production and coordinate with off-shore factories for inspection and approval of samples.
Communicated with clients to meet shipping deadlines and confirm material requirements.
Created certification documents.
Reviewed client specifications and part specifications to off-shore factories and clarify details.
Maintained project files for existing and potential clients.
Researched new materials and new designs and metal casting techniques.
PROGRAM COORDINATOR, PBM PLASTICS, INC. 03/2004 – 06/2004
Newport News, VA
Launched specialized products to the medical community and other consumers.
Managed all customer service inquiries and accounting issues including collections, taught new hire training classes and edited training manuals.
Developed on going strategies in a tracking process.
Assisted field representatives and created training material.
Examined competitors’ product to promote universal usage.
Traveled extensively for symposiums and trade shows conducting large scale presentations.
Exceeded sales goals with tenacious daily follow-up, marketing strategies and project development methods.
Created sales and distribution reports with project development spreadsheets and inventory.
KASPER ASL, FLOOR MANAGER 10/2003 - 3/2004
Handled scheduling and task supervision of staff.
Maintained stores financial portfolio including deposits, accounts receivable, and accounts payable.
Screened potential employees by conducting preliminary interviews.
Conducted orientation training program for 3 stores.
Updated productivity spreadsheets including daily traffic for accurate forecasting of stock.
Controlled and maintained store inventory daily to provide detailed metrics for value loss.
Responsible for monitoring store operating expenses, monthly projections, and actual costs.
Created weekly cost analysis reports and comprehensive end of the month expenditure reports.
INTERNET SALES CONSULTANT, TRADERONLINE.COM 11/2002 – 8/2003
Virginia Beach, VA
Managed large equipment dealer base of 200 accounts.
Conducted 60 “cold calls” daily to expanded client base and maintained current client base.
Directed monthly training meetings and identified improvement metrics.
Created and implemented process for internet targeting of prospective dealers.
Penetrated new territories for maximum exposure for dealers.
Evaluated individual account profiles to determine new sale strategies.
SR. ACCOUNT EXECUTIVE, GLOBAL INDUSTRIAL EQUIPMENT 1/2000 - 8/2002
Port Washington, NY
Managed an account base of 100 Fortune 500 companies.
Built strong business relationships with buyers to increase sales volumes.
Maintained account portfolios to monitor account activity.
Conducted departmental meetings to resolve issues, discuss policies and upcoming sales projects, and execute new sales strategies.
Initiated new prospects through extensive traveling to trade shows nationwide.
Tidewater Community College – Major: Business Administration & Communications
August 2008 - Present
Thomas Nelson Community College - Major: Business Management & Communications
September 2003 - May 2004
Queensborough Community College - Major: Communications
September 1997 - June 1999
Excellent communicator with consultative style, strong negotiation skills, and exceptional problem solving capabilities
• Excellent organization, analytical, and time-management skills
• Experienced with establishing lasting partnerships with businesses
• Computer literate in Word Perfect, MS Office 2003, MS Office 2007
• Diverse abilities working in different industries