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Sales & Business Development Executive / Manager


Seek a challenging role in marketing and sales of logistic solutions in an esteemed organisation.


Coyne Airways - Dubai Airport Free Zone, UAE

Business Development Manager (May2008 till date)

Job Profile:

• Generate local sales in Dubai and Gulf region to supplement loads on flights and minimize unused capacity.

• Identify possible key accounts with a view to developing profitable relationships with them.

• Maintain a dialogue with interline partners and negotiate changes and new arrangements as required.

• Provide market feedback to Customer Service Team about competitors and tariffs as a basis for pricing.

• Conducted detailed analysis of the target markets to identify positive trends and fast growing sectors.

Previous Employment in Brief

Emirates Airline – Skycargo – Dubai, UAE

Senior Customer Service Agent (Nov 2006 – Apr 2008)

Quality Control Assistant (May 2005 - Oct 2006)

Junior Cargo Assistant (Oct 2003 - Apr 2005)


• Received 3 letters of appreciation for outstanding performance, reliability and multi-tasking skills followed by a promotion.

Job Profile: Senior Customer Service Agent (Nov 2006 till date)

• Responsible for generating quotation, addressing queries on flight schedules, tariff and shipment status to customers.

• Responsible for updating the Reservation System with flight and delivery details and maintain discrepancy details for import shipments.

• Ensuring that all the queries of customers are resolved with appropriate follow-up action.

• Maintaining performance statistics of agents to ensure quality of services and also fulfill targets.

Job Profile: Quality Control Assistant (May 2005 – Oct 2006)

• Responsible for compilation of cargo information from diverse sources and disseminate in the required formats adhering to deadlines to facilitate communication of information for the operation and management of business.

• Exclusively responsible for identification and reconciliation of irregularities and discrepancies to achieve service quality.

Job Profile: Junior Cargo Assistant (Oct 2003 – Apr 2005)

• Responsible for collection and collation of necessary documents and information from appropriate sources and input the same in accordance to laid down operational procedures.

• Updation of Flight Handling Reports utilizing received and generated information to ensure availability of all supportive and substantive information.

• Responsible for generation of various reports for information to management and to ensure achievement of set performance parameters.

Royal Index – Dubai, UAE

Investment Consultant (Feb 2003 – Oct 2003)

Job Profile:

• Responsible for generation of business and maintenance of accounts.

• Exclusively responsible for providing accurate and updated information to clients wishing to trade.

• Exclusively responsible for management of proprietary risk established through inter-bank trading within predetermined parameters to achieve agreed upon trading targets and goals.

• Provide service to clients regarding their trading needs, quote prices, provide market information and change T/P and S/L accept limit orders.

Associated Creative Technologies - Bhopal, India

System and Network Administrator (June 2002 – Nov 2002)

Job Profile:

• Responsible for implementing, managing and troubleshooting printing and file system, hardware devices and configuration of drivers.

• Responsible for network integration and system tests.

• Instrumental in multi-tasking effectively and delivering results within deadlines.

• Handled additional responsibility of general office duties – daily correspondence, human resources and handling telephones.

Harrisons’ Information Technology Systems - Mumbai, India

Business Development Executive (Mar 2001 – Feb 2002)

Job Profile:

• Responsible for generating business for the company by converting prospects to potential customers.

• Development of marketing programs and creative strategies to support company’s promotional activities.

• Development of website to provide information and also as a tool for selling.

• Instrumental in design and development of several internet and intranet services for in-house as well as outside clients.


MBA (Entrepreneurship; Investment & Finance), Europese Hogeschool (EHSAL), Brussels, 2007.

BBA (Marketing), IPER, Bhopal, 2002


• Air Cargo Foundation, Emirates Aviation College, Dubai (UAE), November 2003

• Microsoft Productivity and Time Management Workshop, Microsoft ,Dubai (UAE), December 2002.

• Dangerous Goods Acceptance and Handling, Emirates Aviation College Dubai (UAE), December 2006.


• Business development Initiatives: Managing business development activities and accountable for the top-line profitability and increased sales growth.

• Client Relationship Management: Developing prospective clients, fostering good relations with them, providing them with value added services and enhancing business prospects.

• Strategic Planning: Executing effective plans designed to assure achievement of corporate goals and profit objectives.

• Finance Industry experience: Experienced as a financial consultant giving sound financial advice to customers willing to trade in the market.

• IT Skills: Possess thorough knowledge of computer hardware and software including networking, web development and website writing.

• Administration: Proficiency in overall Administration related to financial control, tackling human resource related issues, marketing and sales.


• Date of Birth: 27th November 1980

• Languages: English and Hindi

• Nationality: Indian.

• Possess valid driving license of India as well as UAE.

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