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Operation Manager


Dear Messrs. Human Recourse Manager,

I am graduated bachelor Degree of Merchant Marine College ocean going program P3B/BPLP in Semarang, passed on 1997 and completed intensive course of Export Import program "Yayasan Alpha Omega" in Bandung, passed on 1998.

Please be informed that I have been serviced on the vessels for more than 9 (Nine) years as various Officer ranks, related shipping and forwarding companies for more than 8 (Eight) years with last position as Operation Manager at Owner representative Holland Shipping Company.


2008 – Presently Holland Shipping Company, Jakarta as Operation Manager

Job descriptions: Managing to relate shipping agencies, Coordinating Port Captain and operation staffs, Maintaining good relationship with Customers, Advice any questionnaires, Searching new local business for company development, Updating info all Indonesian ports, Assistance or Advising business development to Management, Coordinating representatives office & Arrangement for local project.

Responsibility : Managing Director directly and Group's Management.

2008 – 2007 UK Shipping Agency, Jakarta as Operation Manager

Job descriptions: Creating new company's biz development with new Customers / Principals, Controlling Operation cost and budges, Managing daily operation to relate vessels call in agencies, Updating vessel schedule for all Indonesian ports, Maintaining good relationship with customers, Advising any questionnaires and updating ports info, Attending vessel agencies, Solve the problems to relate shipping matters, coordinating sub agents at all Indonesian ports, duty manager for all the times.

Responsibility : Support, report and responsible to National Operation / Agencies Manager, Managing Director and company management.

2007 – 2007 Forwarding Company (Sinar Mas Group), Jakarta as Assistant Forwarding Operation Manager.

Job description : Creating new company's biz development in forwarding, Stevedoring, Trucking, Container yard, Warehouse, Private port, Controlling Operation cost and budges, Managing daily operation, Managing support Merak Mas port terminal on behalf PT. IKPP, Updating vessel berthing schedules, Maintaining good relationship with customers, advising any questionnaires.

Responsibility : Vice Manager Operation / Forwarding Manager in directly, Managing Director.

2002 – 2007 Norwegian Shipping Company, Jakarta as Senior Port Captain / Assistant Manager Operation

Job description : Supervision cargo (Especially, The owners of Star Shipping A/S and Torvald Klaveness A/S), attending vessel’s agencies (Especially, CHH Lodestar & All vessels calling to Bontang Coal Terminal), Arrangement vessel loading schedules, Coordination daily operation and berth's master at Bontang Coal Terminal, Maintaining good relationship with principals, advising any questionnaires and update all Indonesian ports info.

Responsibility : Operation Manager in directly and PT. Indominco Mandiri as shipper through our management.

2001 – 2002 Norwegian Shipping Company, Bontang as Branch Manager

Job description : Coordinating vessel operation at Bontang Coal Terminal, Managing and reporting branch operation activities and financial, updating vessels schedules at Terminal on behalf shipper as terminal’s operator, Maintenance good relationship with the local authority & customers on behalf Company.

Responsibility : To East Kalimantan regional Manager, PMS Operation Manager & Company.

1991 – 2000 Various local and foreign Shipping Companies as Officer on the vessels


1996 - 1997 MPB II, Bachelor Degree of Merchant Marine College ocean going program BPLP/P3B, Semarang

1986 - 1991 MPB III, Diploma of Merchant Marine College ocean going program BPLP/P3B, Semarang

1982 - 1985 Christian Senior High School of Dago, Bandung

1979 - 1982 Secondary school of Pasundan I, Bandung


- International Safety Management Code course

- Export Import course

- Basic Safety Training course

- Tanker Familiarization course

- Bulk Carrier Training Course


1.Coordination Coal Terminal/port/sub agent

2.Prepare Standard Operation Procedures and Communication plan at Coal Terminal and Shipping agency

3.Supervision cargo on the ship

4.Handling cargo documents

5.Related Shipping literate and agencies

6.Computer literate (M. Office, Email, etc)

7.Export Import procedures

8.Spoken and written English

9.Forwarding and logistic

10.Handling port Management

11.Local project arrangement


I am willing to learn and do not have objections to be started for joining with your good company with working spirit and loyalty.

I am looking forward to hear your good news and would be glad to meet you for interview.Thanks.

Yours faithfully,

Hendry Agus Setiawan

Bogor, West Java,
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