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Information Technology

Seeking to utilize my 20 years of Global Maritime IT experience to assist your organization in the capacity of maritime IT Consultant/IT Management to deliver data and voice communications assistance to your organization.

Summary and Skills

Information technology professional with 11 plus years of global IT management experience. Formally trained in management information systems with system administration and TIER3 problem-solving experience, Senior Infrastructure Specialist with over 20 years of experience in the information technology sector with proven high-level hands-on infrastructure design, implementation, project delivery experience. Vast experience with various data and voice communications with extensive satellite communications experience. Utilize Cybersecurity certification skillset to provide high level security including the strengthening of the defense against Hacking, Malware attacks throughout the company network infrastructure.

 

Ability to lead and deliver highly complexed projects cost-effectively, while ensuring the projects are delivered on-time and on budget. Skilled at facilitating team work to accomplish the work activities that Senior management require. Implement SD-WAN for organizations including, determining best vendor to meet an organization’s needs. Worked to strengthen the SD-WAN solution utilizing the Cisco Meraki. An effective communicator with both technical and non-technical personnel.

 

Self-starter who monitors industry trends and successfully executes corporate IT initiatives that complements and maintains business competitiveness. Team leader and motivator; able to implement technological improvements that increase the company’s productivity and decrease costs. Steady record of career progression in IT, with a consistent commitment to delivering customer centric solutions in both task-driven projects and day to day operational environments. Responsible for infrastructure projects to ensure projects are properly scoped, completed on time, within budget (11 years).

 

SD-WAN, Active Directory, Citrix XenApp, ERP Sx Enterprise, Splunk, SIEM, Qualys Guard, Wireshark, Nessus, Nexpose, Nikto, Snort, Bro, SolarWinds, Nmap, Microsoft SQL Server, Lync, Skype for Business, TeamViewer, TCPIP, Crystal Reports, .NET, Cisco Switches & Routers, DHCP, DNS, NAS, Microsoft Exchange, Hyper-V, Office 365, Remote Desktop Services, Maritime Industry applications, Satellite Communications, VSAT, Iridium, Fleet Broadband, WIFI, Microsoft Server 2003/2008/2012, Microsoft Windows 7/8/10, Amazon AWS, Microsoft Azure, ITIL    

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Professional History

IT Manager – Houston, TX – (12/2017 – Present)

Certex USA, Inc.

Introduced the SD-WAN service to 14 branch office locations in order to upgrade the data and VOIP network infrastructure to accommodate the business needs related to the acquisition of 4 new offices in California, and other selected branch offices throughout the country. Lead all aspects of the project including designing the functionality of traffic shaping. Lead all technical discussions with vendor engineering team. Coordinating all testing activities, reviewing pricing, and providing Senior Management with overview of technology and reason for selecting the specific vendor, spearheading the actual SD-WAN installations completing the installs efficiently and within 2 to 6 hours per install.

Lead all IT Initiatives including Vendor Management, develop strategic direction for all IT projects.  Facilitate and manage new office installations and office moves throughout the country. Manage ERP System support, coordinate all new Data Circuit Installs, provide IT technical support leadership, set and manage relationship with Managed Services Provider, design update for network infrastructure and Data Center virtual server and application upgrades. Drive cost-savings projects where applicable, monitor and control IT budgetary requirements as determined by company Senior Management.

Responsible for the support of the entire IT Environment including 33 branch offices across the United States, manage the Virtual Server Environment, perform administration duties and support of the Mitel VOIP system including the Shorertel/Mitel Director and Shoretel/Mitel Communication systems, conduct Active Directory(AD) administration and Microsoft Exchange management activities, maintain Proofpoint Email security, perform INFOR Sx Enterprise ERP system updates and administration duties as required.

Resolve Branch Offices CenturyLink data circuit issues by leading trouble shooting efforts, interacting with CenturyLink Technical Support teams to resolve both data and VOIP related issues. Utilize remote management to provide support to the 30+ branch offices across the country. Perform administrative functions on the MaxRecall Document Management system and Lead all end-user support activities.

IT Consultant – Houston, TX – (01/2017 – Present)

Self-employed

Assisted local Houston Stock Trading organization in recovering from a major Ransomware cybersecurity attack that impacted company workstations and server (11/2017).

Donate free of charge time as Network Engineer and Financial Chairman for non-profit Church organization leading all network infrastructure and IT support services and leading the Finance Department which is responsible for budgets, hiring, vendor relationships, tax preparation, project management, payroll, church employee contract negotiations, fundraiser initiatives, performing financial presentations in church business meetings and church auxiliary meetings, and lead church building and maintenance project management activities.

Senior Infrastructure Specialist – Houston, TX (05/2015 – 11/2016)

Stolt-Nielsen USA Inc.

Train and report to the new Global Fleet IT Support Manager located in the global headquarters in Rotterdam, The Netherlands. Responsible for implementing the new network infrastructure (servers, switches, firewalls, WIFI connectivity) for 30 plus floating network environments in the United States, perform TIER3 network infrastructure and application support troubleshooting. Setup UAT test environment for various Application support teams, and tasked with performing logistics management responsibilities for the United States incoming shipments and deliveries. Responsible for handling interconnect details like cable drawings, panel drawings, network drawings, wiring details while spearheading Rack Enclosure Server Cabinet replacement project activities in the United States remote offices which requires shutdown of network, removing all hardware(servers, patch panels, network switches, routers, satellite communications hardware), from old cabinet and installing all hardware in new cabinet, restarting network, testing and ensuring all systems are online and operational.

Global Fleet IT Support Manager – Houston, TX (01/2004 – 05/2015)

Stolt-Nielsen USA Inc.

Responsible for the management of a team of network engineers and IT technicians located in the United States, Europe, and the Far East with global support responsibilities including network infrastructure (servers, switches, firewalls, and satellite data communications environment) for all 130 plus floating networks including the support of the application environment consisting of Microsoft office products, email, navigation systems, engineering systems, and cargo operations systems.  

IT Network Support Technician – Stolt-Nielsen USA Inc. – Houston, TX (01/1999 – 12/2003)

IT Technician – Browning-Ferris Industries – Houston, TX (04/1992 – 12/1998)

Part-Time System 38, AS/400 tape backup operator – HOMCO International – Houston, TX (01/1990 – 04/1992)

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Education and Certifications

Bachelors of Science – Business Information Systems – University of Houston Downtown – Houston, TX (12/1990)

CompTIA - CompTIA CySA+ Cybersecurity certification – (07/2017)

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