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To obtain a position as a Merchant Marine Specialist where my experience of 15+ years in the work force can be used as asset to provide exceptional customer service


  • Negotiation and persuasion skills -  Strong Leadership  

  • Excellent customer service skills -  Working with diverse cultures

  • Astounding verbal/written communicator -  Strong Leadership skills

  • Proactive strategic Planning  -  Team oriented professional

  • Training, coaching, motivating -  Organization, scheduling, Time-management

  • Stocking Organization                                  -  Authorized Equipment Speciali

  • CDL Class A License                                  -  TWIC (Transportation Worker ID Credential)  

  • Passport with 4 YR                                     

  • MMC & Medical Certificate  

  • Proficient in Software  (Microsoft Word, Internet, Visio, excel, PowerPoint and email)

  • Languages:  Fluent Speaking in English, French and minimal  Spanish


  • Bluewater Maritime School       

Certificates in Various Courses (attached with resume)   2016                                        

  • ITT-Tech  Jacksonville, FL           

Bachelors of Science  in Criminal Justice2013

  • ITT-Tech  Jacksonville,  FL

Associates in Science  in Criminal Justice2011

  • SOS Academy High School-Jacksonville, FL            

High School diploma2005


  • Customer Service Representative for Foot Locker South Regional Office

  • Phone and Web Dispatcher for Sylvain Trucking LLC

  • Directly/indirectly raised $10 thousands dollars for charity on a yearly basis from 2003 to 2014

  • Manager of the Year 2009, 2011, 2014 and 2015 ( Foot Locker)

  • Top sales person for 2011, 2014 (Foot Locker)

  • Customer Care for 2010, 2013, 2014 ( Foot Locker and Sylvain Trucking)


Sylvain Trucking LLC, Jacksonville, FL            Jul 2015- Present                  

Customer Complaint Representative

  • Phone and Web dispatcher

  • Yard dog - helping with trucking yard complications

Foot Locker, Jacksonville, FLFeb 2003-Jun 2015

Store Manager    

  • Work and train new staff members

  • Handled customer complaints, returns and exchanges.

  • Conducted cash transactions with customer base.

  • Assigned staff weekly work schedules, bookkeeping duties

  • Managed the customer marketing aspects of credit card application process.

  • Proven ability to complete assignments timely and accurately

Krispy Kreme, Jacksonville, FLMay 2001-Feb 2004

Team Member

  • Politely engaging in suggestive selling techniques

  • Providing Excellent Customer Service internal and external customers

  • Restocking products to guarantee freshness

  • Accepting payment for product and delivering correct change, cashier

  • Unloading delivery trucks

  • Responsibilities for loading and stocking

Babies R Us Store, Jacksonville, FL Apr 2002- Sept 2005

Customer Service Representative          

  • Processes paperwork/invoices/reports pertaining to the area of responsibility 

  • Prepares receiving packets, reconciles overages/shortages/damages Operates a variety of office equipment

  • Communicates with internal/external people to efficiently complete

  • Loading and stocking supplies and equipment

UPS, Jacksonville, FL Apr 1999-Dec 2002

Warehouse Associate       

  • Loading and stocking of packages headed for en route transit to customers.

  • Prepared and executed inbound processing paperwork

  • Handled data entry into computerized control systems for inventory control.

  • Operated material handling equipment such as forklifts and hydraulic jacks.

  • Packing and unpacking of outbound orders with scanning technology for shipping and receiving. Prepares receiving packets, reconciles overages/shortages/damages Operates a variety of office equipment

jacksonville, Florida,
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