Objective
Obtain a full time position with a company where my educational knowledge and experience would be utilized.
Experience
Seasonal Clerk Oakland, CA 04/09-02/11
Employment Development Department, Employment Tax Branch/CUIAB
Provided customer service to claimants seeking wage replacement benefits
Processed approximately 130 combined unemployment insurance applications, complaints, compliments and requests per day
Performed all clerical duties in appeal court of law; prepared case files to be called by judges; entered/closed approximately 100 case decision per day in CATS; explained a variety of California’s unemployment and appeal laws and policies to the public in a professional, polite and friendly manner in person or by telephone
Account Manager Vallejo, CA 01/06-01/09
ChemDry Carpet and Upholstery Cleaning Company
Served as East Bay Account Manager responsible for business development
Processed weekly payroll for five (5) employees using QuickBooks
Processed account receivable/payable and ran monthly financial aging reports
Workload management; scheduled employees daily job tasks
Marketing and customer service development for business advertising
Payroll/Accounting Assistant Newark, CA 07/00-12/05
Petersen-Dean Roofing and Solar/Tri-Valley Wholesale Inc.
Processed all weekly payroll for two companies at six (6) locations for more than 1,000 employees, both domestic and international
Researched and resolved payroll discrepancies, processed account receivable, reconciled differences between cash receipts and aging report
Responded to inquiries by email from various levels of management regarding data contained on aging report
Prepared 401k benefit packages, validated 401k match calculations and processed payroll taxes
Education
San Francisco State University, San Francisco California
Courses focused in the music recording industry
College of Alameda, Alameda California
Courses focused in accounting/AA Degree
Certification
Skils
More than 10 years of experience in payroll processing and accounting transactions and customer service
Successful office administrative assistant, able to develop spreadsheets and update procedures, research and analyze data, data entry and maintain office files and records
Effective working as part of a team – equally comfortable working independently or with minimum supervision
Strong computer skills including knowledge of (CATS) California Appeals Tracking System, QuickBooks, Camelot, File Maker Base Programs, (ADP) Automatic Data Processing System/Kronos and Microsoft Office Excel, Word, Power Point and Microsoft Outlook 2003-07 Applications
5 Day Job Skills Workshop
Effective Team Building Workshop
Management Principles and Practices Workshop