Back to Resumes List






To secure a position as an Customer Service Representative with an established organization, utilizing my skills in customer care and high level of customer service.

DTAG (Dollar Rent a Car/Thrifty Rent a Car) ? Rental Agent/Customer Service

July 2006- Present

Open/Close contracts, quote rate, schedule customer pick up, Vehicle inventory, enter vehicle information into system, Mail closed contract, process payment, nightly deposits.

Customer Service Representative

U.S. Lawns ? Office Manager Assistant January 2007- Present

Answer Phones, filing, Accounts Payable/Receivable, Job scheduling, Calculate employee hrs, make necessary changes to employee profiles, and screen potential employees.

USA Mobility Paging Company ? Customer Service August 2005- July 2006

Verifying Account, billing issues apply adjustments ,activate, swap pager number to newer pager, trouble shoot pager, order new pager and addition equipment , track orders.

Mrs. “ C” Catering ? Office Manager / Customer Service Representative

January 2002 - January 2006

Answer multi-line phone, brief client and/or potential client of service provided, quote prices, Create menus and agendas, schedule meeting between cater and client. Contact outside vendors for additional services. Compose / mail contract to client, Decorating and some serving if needed

Process payments. Marketing.

AmSouth Bank Call Center ? Telebanking Specialist/ Customer Service Rep.

July 2003 - March 2005

Verify and assist Customers with inquire and resolving issues or other pertinent information (balances, transfers, opening / closing of accounts, order Check/ATM cards. Quote CD and Loan rates. Process credit cards and loan payments. Guide customers through Electronic/ Telephone bill pay. Advise customers of investment opportunities and refer them to a investment officer. Refund account fees according to Bank policy. Inform customer of existing or new products that would best benefit them (up sales). Customer Retention, while maintaining above average quality and required calls per hour (over 175 calls daily).

Keegan Temporary Staffing / Baptist Hospital ? Customer Service Representative / Collections April 2003 - July 2003

Contact customers informing them of outstanding balances, providing them with various payment options or information on agencies which provide assistance. In most cases applying discounts to balances and write offs on small balances. Compile / mail letter stating agreement. Refer ignored accounts to collection agencies. Process payments.

In USA ? Customer Service Representative • Outbound Internet Sales•

March 2003-May 2003 •

Contact customers via phone/e-mail (150 calls daily) concerning products, place, process payments, credits or refunds when applicable. Customer retention. Purchased company supplies. Head Employee Advisory Committee

I Jet ? Reservationists July 2002-May 2003

Schedule, canceled, and rescheduled flight reservations, processed payments.

Compiled/mailed flight itineraries and confirmations contact customers about canceled or delayed.

West Telemarketing Services Call Center / AT&T Broadband Cable Services

Customer Service Representative February 2002 - November 2002

Account inquires and open / close accounts. Process payments and restore services. Use judgment to grant extensions. Schedule installment and repair calls. In form customers of additional services available (up sales). Troubleshoot.


Typing, Data Entry, Multi– line Phone, Queue Phone, Computer literate Microsoft Words, Word Perfect, Microsoft Outlook, Some Excel and Power Point, standard office equipment; faxes, copiers etc.

Strong Points

Very Creative * Able to maintain great customer relationships*Common Sense approach

Friendly disposition, and pleasing personality * Team player, honest and loyal

* Reference Available Upon Request






View Contact Information