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Customer Service and Sales Professional with Accounting Knowledge


To utilize my skills and experience in technical sales and customer service in a professional environment.

To utilize my skills and experience in training and supervising others.

To secure a long-term position with a good company with which I can learn new business skills and grow professionally.


I have over 10 years experience in customer service and technical sales.

Designated Mentor/Trainer for new employees at 800.COM.

Resolved customer service returns/disputes. Effective problem solving skills.

Capacity to balance multiple projects efficiently and effectively.

Motorcycle Rider Coach, Safety Instructor

Latus Motors Harley-Davidson, Rider's Edge

870 E Berkeley St.

Gladstone, OR 97027

(503) 542-7576

June 2004 - Present

I train new riders in mental and physical skills necessary to ride a motorcycle with minimal risk in street and highway conditions. I conduct and correct the Knowledge and Riding Skills Tests.

I introduce new riders to the benefits of Harley-Davidson Ownership and their future business relationship with our Harley-Davidson Dealership.

I have been recognized three times as an Outstanding Instructor for my effort, support, dedication and commitment to the Motorcycle Safety Foundation.

I perform maintenance and repairs on our fleet of training motorcycles.

I am certified by the Red Cross in First-Aid and CPR.

Sales Coordinator

Parker Hannifin Corporation, Cylinder Division

13908 N Lombard St.

Portland, OR 97203

(503) 285-0884

June 2006 - June 2008

As a Sales Coordinator, I assisted customers with the selection of Hydraulic and Pneumatic Industrial Cylinders.

I provided Customer Service via telephone, e-mails and faxes. I performed computer data entry.

I quoted prices and lead-times for custom orders.

I resolved issues regarding shipments, delayed orders and corrections.

I expedited orders to meet our customer’s demands. I tracked production and shipping.

I read mechanical drawings and advised of dimensions and performance of industrial cylinders.

I advised customers regarding repair items for the maintenance of their industrial cylinders.

I advised of part numbers. I filed and coordinated data.

Service Adviser, Assistant Service Adviser

Bob Lanphere's Beaverton Honda (Auto)

12520 SW Canyon Road

Beaverton, OR 97005

(503) 710-7564

March 2005 - October 2005

As an Assistant Service Adviser, I answered the phone and scheduled service appointments for customers. I made recommendations for scheduled maintenance. We used ADP software.

I checked in the customer's vehicles and cashiered upon check-out.

As the Service Adviser in our Express Lube Service, I checked in our customer's vehicles and advised what maintenance and repairs were needed.

My customer's surveys of my performance reflected 100% satisfaction.

Customer Relations Manager

Sitel, General Motors Customer Assistance Center

23175 NW Bennett St.

Hillsboro, OR 97124

(800) 367-5690 code 10498

April, 2002- March, 2005

I resolved consumer’s concerns regarding their General Motors vehicles.

I functioned as a mediator between consumers and our General Motors dealerships.

I worked to keep our customers satisfied. I did anything I could to assist our customers. I was formally recognized on several occasions for satisfying our customers.

I assisted my teammates with resource assistance and mechanical or technical information.

I used the computer in all of my work. Familiar with Siebel Software.

I balanced multiple projects efficiently and effectively.

As an entry position, I serviced customer's who owned Buick, Chevrolet, GMC, Oldsmobile and Pontiac vehicles. Within six months, I "graduated" to the Cadillac & Hummer division.

Motorcycle Safety Instructor

Team Oregon Motorcycle Safety Program

221 St/Ag, Oregon State University

Corvallis, OR 97331-2216

(800) 545-9944

March, 1999 - June, 2004

Similar work duties as at Latus Motors Harley-Davidson, Rider's Edge above.

Product Support Specialist Lead


1516 NW Thurman St.

Portland, OR 97209

September, 1998- April, 2002

I assisted customers with accurate technical information about Home Electronics and Entertainment Equipment. I trained and coached new employees. I created Training Programs in PowerPoint Software. I met and exceeded company standards and goals including number of customer contacts, time constraints, sales goals and meeting customer satisfaction. I maintained a high closing rate. I exclusively served all of our Spanish-speaking customers. I resolved issues regarding repairs, returns and shipping. I used the computer in all of my work. Familiar with Excel and Outlook Software.

Assistant Manager

US Outdoor Store

219 SW Broadway Blvd

Portland, OR 97205

(503) 223-5937

September 1980 - May 1998

I sold sports, skiing & mountaineering equipment and clothing. I functioned as cashier. I developed and implemented department procedures. I directed and supervised staff at trade-show booths. I contacted suppliers and manufacturers regarding repairs or replacement of defective products. I tracked and ordered inventory. I assisted in the development of advertising.


I am currently pursuing my Associates Degree in Accounting at Portland Community College, part-time.

I had previously attended Portland State University. My course work includes Accounting, Mathematics, Business Administration, Communications, Marketing, Economics, History and foreign languages including Spanish and German.

I graduated from Grover Cleveland High School in Portland, OR.



Excellent Computer skills. Familiar with most business software, including Excel and Power-Point. Type 35 w.p.m.

I am skilled and experienced in training and supervising others. Effective problem solving skills. Capacity to balance multiple projects efficiently and effectively.


I had worked as a volunteer in the 2008 Presidential Campaign.

I canvassed potential voters via telephone and in person, door-to-door.

I coordinated events to gather supporters together and generate enthusiasm.

I enlisted new volunteers and registered voters.

I have volunteered with the Children's Heart Foundation since 2007. I worked at the '07 and '08 fundraising events.

I had volunteered as a motorcycle safety instructor since 1999.

Portland, OR,
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