Customer Experience Coordinator
- Sales / Marketing
- Payroll 2 years by 2017
- Scheduling 2 years by 2017
- Training 3 years by 2018
Sales Associate at TJ Maxx
2017 November - Jan 2018 Restocked sales floor’
Separated items into each department
Provided excellent customer service
Processed items to prepare for sales floor
Dept. Supervisor at Home Depot
2017 September - Nov 2017 Led a team to meet and exceed sales and protection plan goals
Taught employees how to accomplish promotional add-ons to services beyond Home Depot
Maintained and communicated all projects and sales events within department
Resolved all major customer complaints
Restocked departmental aisles and supervised employees on stocking aisles
Handled customer sales
Admin Assistant/Supervisor at Spencer Gifts
2015 September - Jun 2017 Supervised a staff of 10 employees, including other supervisors and sales associates.
Generated schedules for all employees
Participated in the hiring process, assisted with new employee training, and processed payroll.
Responsible for disseminating corporate level correspondence regarding policies and procedural updates to staff.
Implemented daily goals for store and maintained staff completion of goals.
Responsible for all store opening and closing processes.
Processed customer sales returns, exchanges, and price adjustments.
Reviewed weekly sales reports and provided management with summaries on revenue totals.
Managed store inventory weekly.
Maintained employee personnel files ensuring up-to-date documentation.
Provided administrative support for general office tasks
Sales Associate at Spencer Gifts
2014 August - Jan 2015 Assisted customers with purchase selections.
Promptly answered telephone customer inquiries.
Handled cash & credit register transactions, inventory room organization, product identification, and unloading & restocking inventory.
Customer Experience Coordinator at TJ Maxx
Jan 2018 Ensure each customer has an outstanding experience
Direct cashiers to recover the store
Oversees sales and TJX goal
Solve customer issues and concerns
Ensure all employees receive breaks and all departments are scheduled and staffed
Mentor new cashiers
Handles all transactions
Ensure department is properly stocked
Associate of Science
Computer Information Systems- Database Management at Diablo Valley College2015 - 2018
- Associate of Science