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Customer Experience Coordinator

Sales / Marketing
  • Payroll 2 years by 2017
  • Scheduling 2 years by 2017
  • Training 3 years by 2018
  • Sales Associate at TJ Maxx
    2017 November - Jan 2018
     Restocked sales floor’
     Separated items into each department
     Cashier
     Provided excellent customer service
     Processed items to prepare for sales floor
  • Dept. Supervisor at Home Depot
    2017 September - Nov 2017
     Led a team to meet and exceed sales and protection plan goals
     Taught employees how to accomplish promotional add-ons to services beyond Home Depot
     Maintained and communicated all projects and sales events within department
     Resolved all major customer complaints
     Restocked departmental aisles and supervised employees on stocking aisles
     Handled customer sales
  • Admin Assistant/Supervisor at Spencer Gifts
    2015 September - Jun 2017
     Supervised a staff of 10 employees, including other supervisors and sales associates.
     Generated schedules for all employees
     Participated in the hiring process, assisted with new employee training, and processed payroll.
     Responsible for disseminating corporate level correspondence regarding policies and procedural updates to staff.
     Implemented daily goals for store and maintained staff completion of goals.
     Responsible for all store opening and closing processes.
     Processed customer sales returns, exchanges, and price adjustments.
     Reviewed weekly sales reports and provided management with summaries on revenue totals.
     Managed store inventory weekly.
     Maintained employee personnel files ensuring up-to-date documentation.
     Provided administrative support for general office tasks
  • Sales Associate at Spencer Gifts
    2014 August - Jan 2015
     Assisted customers with purchase selections.
     Promptly answered telephone customer inquiries.
     Handled cash & credit register transactions, inventory room organization, product identification, and unloading & restocking inventory.
  • Customer Experience Coordinator at TJ Maxx
    Jan 2018
     Ensure each customer has an outstanding experience
     Answers telephone
     Direct cashiers to recover the store
     Oversees sales and TJX goal
     Solve customer issues and concerns
     Ensure all employees receive breaks and all departments are scheduled and staffed
     Mentor new cashiers
     Handles all transactions
     Ensure department is properly stocked
  • Associate of Science
    Computer Information Systems- Database Management at Diablo Valley College
    2015 - 2018
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