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Customer experience


work for vessel reconciliation process and make sure all bookings loaded on the specified vessel/voyage. Reply customer email within 2 hours TAT.


? Focal point for export process.

? Get in continuous touch with customers and work with country side front office colleagues to ensure all the booked cargo get loaded on specified vessel/voyage.

? Coordinate with terminal colleagues to add late arrival containers on specified vessel/voyage.

? Coordinate with operations team to ensure the trans-shipment units are connected on correct vessel.

? Build good rapport with terminal colleagues which helps to get the updated information of each vessel arrivals and berthing prospects for us to make exceptions to accept bookings on last minute.

? Ensure short shipped bookings are planned accordingly at the next earliest available vessel/voyage.

? Co-ordinate with capacity desk and with product team to ensure right product get updated for inducement call vessels.

? Review weekly performance on call with countryside Front office.


Bachelor of commerce with 50%

Higher sec with 84%

Senior sec with 71%


? Bravo Employee of the month Award for October 2010.

? Top Performer award winner in recognition of consistent performance across all metrics for themonth of October 2009


? Speak and write well and get my ideas across to others easily.

? Look at things and make sense of them, figure out what makes things work, why there is a problem.

? I use my thoughts to come up with new ideas or to solve problems.

? Explain others why I do certain things and what difference it makes by the way I do.

? Be friendly, patient and polite with customers and always do my best to service their needs.


? Positive Attitude, Team Worker.

? Punctual & Active participation with enthusiasm.

? Create a positive environment in the team.

? I make sure that things I am doing are done accurately, correctly and exactly.

Chennai, Tamilnadu,
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