Back to Resumes List

Objective


To become associated with a firm where I may work to my highest potentials and make significant contribution to the firm’s continuing growth.


Experience


February 2009 – Present

General Clerk

Emirates Fast Food Co. LLC. (McDonald’s U.A.E)

Sharjah, United Arab Emirates



Trained in most of the departments (Administration, H.R., Equipment, Training and Operations) to work cross-functionally and serve as a back-up whenever necessary.

Provides administrative and secretarial support to the Managing Director, Department Heads, and Consultants including air and ground travel arrangements whenever the Executive Secretary or Personal Assistant is out of station.

Prepares all the gate passes application (Dubai International Airport, Jebel Ali Free Zone Authority) for our company’s staff and maintenance contractors.

Responsible in providing administrative support to the Training Manager, preparing training materials, training books, requisitions, tracking of classes and seminars whenever the Training Secretary is out station.

Responsible in providing administrative support to the Equipment Manager, prepares maintenance service schedules of the stores, coordinates with department heads any service call-out or repairs needed in the store, coordinates with suppliers any pending transactions whenever the Equipment Secretary is out of station.

Prepares requisitions of all the McDonald’s outlets in the U.A.E.



September 2008 – February 2009

Operations & Quality Assurance Secretary

Emirates Fast Food Co. LLC. (McDonald’s U.A.E)

Sharjah, United Arab Emirates



Reports to the Operations Director and to the Quality Assurance & Purchasing Manager.

Organizes and maintains files, documents and records.

Prepares correspondence related to Operations & Q.A. (letters/faxes/emails/memo).

Coordinates the hotel, travel and transportation arrangements for international guests.

Coordinates with the Operations Consultants and Head Managers for any updates, major concerns, requisitions, etc.

Responsible in preparing the yearly Business Planner to be distributed to all Department Heads and McDonald’s outlets in the U.A.E.

Prepares requisitions coming from different outlets.

Provides administrative support to other departments if necessary.



May 2007 – September 2008

Customs Representative

RTN CARGO SERVICES, Philippines

Manila, Philippines



Handles the training and communication, importations and customs policies and procedure.

Prepares weekly and monthly summary report on all processed Bill of Lading.

Ensure the customs release of all shipment transacted for the day.

Monitoring the deliveries of imported shipment from landing dock to the warehouse of our client.

Prepares billing details of all dealings and follow up collections to importers.



December 2004 – December 2007

Global Telecommunications

Customer Service Representative

Ortigas Pasig City, Philippines



Escalates concerns and major complaints to the Manager.

Responsible in providing excellent customer service to our U.S based customers inquiring about a service or product purchased.

Provides the agents any updates on the account and changes on the system / database.

Provides assistance to the supervisor and sales coach.

Takes supervisory calls if necessary.



January 2002 – October 200

Crew Trainer / Service Crew

Golden Archies Company (McDonald’s)

SM Fairview Quezon City, Philippines



Trains and coaches the newly hired service crew in all stations and checks their performance regularly.

Coordinates with the Station Manager regarding schedules and station meetings.

Responsible in providing Total Customer Satisfaction at all times.


Education


Primary: Urduja Elementary School - 1998



Secondary: Camarin High School - 2002



Tertiary: Polytechnic University of the Philippines - 2007

Bachelor in Physical Education


Certification

Skils


8 months experience in Secretarial and Administrative work in a world’s largest chain of fast food restaurant.



1 year and 4 months experience in Customs works as a Customs Representative



2 years experience in Inbound Call Center (Customer Service and Sales) process flow.



Proficient in Microsoft Office Applications and Internet.



Excellent Oral and Written English Communication Skills.



Can work under minimum supervision in a shifting schedule environment.



2 years experience in the fast food industry as a crew chief.



In charge in booking reservations and ticketing.


 


I am willing to take any opportunies that come my way. i am eager to work in a cruise line i am a positove thinker and a very hard working person.

Sharjah,
View Contact Information