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Information Technology

Proactive Computer Technician with more than 10 years experience in network IT, Computer 
maintenance/assembly, and an expert smart phone/tablet technician adept at resolving complex issues. 
Critical thinker who addresses client support issues quickly and patiently. Levelheaded and calm in 
stressful situations with good people skills. 

 Expert with Mobile Device Repair 
 IT Support Specialist 
 Electronic Design Skills Effective Customer Relation Skills  Strong Analytical Skills  Organized

Computer and iPad / iPhone Technician 1/2015 – 4/2017 
Dog House Computers Lafayette, LA 
At Dog House, I am responsible for provisioning all new custom and refurbished computers for 
customers. I also repair and restore all versions of iPhone/iPad/iPods and other smart-devices. I work 
directly with customers, troubleshooting technical problems, from computer repair to setting up and 
installing wireless networks for all residential and commercial clients; manage all customer support 
tickets including but not limited to; walk-in support, onsite customer service and Remote Desktop 

Computer Technician 1/2013 – 2/2015
Com Tech Lafayette, LA 
As a Computer Technician for Com Tech I built custom desktop computers and supported clients. I 
replaced LCD screens on a variety of laptops; remotely accessed and troubleshot a range of 
computer/user issues. I was responsible for tier-1, tier-2 & tier-3 tech-support for all corporate 
customers as well as provisioned and installed large volume of computers; Ran cat6 Ethernet cable, 
terminated ends, and connected patch panels; Installed and configured IP security cameras, configured 
computers to a domain and was responsible for setting up network printers, IP addresses, and 

Computer Intelligence Expert 1/2008 – 2/2013
Best Buy - Geek Squad Lafayette, LA 
As a Computer Intelligence Expert for Geek Squad, I would troubleshoot and repair large volume of 
computers/laptops with problems ranging from bad motherboards, bad LCD’s, to severe virus 
infections. Recover data from corrupt hard drives and flash BIOS/Firmware as needed. I managed 
logistics, recovered passwords, fixed and replaced broken screens on a variety of cell phones and 

National Guard Youth Program - Military Certification - 2001 
Louisiana State University of Eunice – 2011-2012 
Louisiana Technical Institute - Degree in Industrial Electronics - 2013 

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