Part of on-board senior management, overseeing all aspects of operations on assigned ship. Now in the 4th year of successful shipboard experience after spending the 3 earlier years in land based sales and customer service. Solid business background with extensive knowledge of the photography industry, business management, financial reporting, customer resolution and technological procedures. Have been responsible for the co-ordination of both production and sales forces to maximize sales and profits. Have also been able to merge technologies and personnel into team-centered profitable business units.
The following highlight the skills attained through experience:- Have developed and performed training programs for assistant managers and other associate team members onboard.- Creating business plans followed by implementation & on-time execution.- Consistently achieving financial budgets and sales targets.- Recommending various business ideas to management for maximizing sales and profitability.- Extensive knowledge of shipboard management and procedures, including intra-departmental training for improving productivity.- Overseeing all operational aspects onboard the assigned ship.- Compliance of all financial policies and procedures, risk management and supervising the provision of quality customer service to clients/cruise liner’s guests.The following are some selected examples of tasks performed:- Supervising the Assistant Manager, Production to successful management of the lab operation.- Supervising and guiding the Assistant Manager, Sales for correctly managing the sales operation.- Making sure that all corporate procedures and policies are filed and complied with at all times.- Monitoring and Evaluation of all associate staff and documenting necessary reports.- Making sure that the handover procedures are fully complied with.- Liaising with the operations department on all operational and administrative issues (including HR).- Proper documenting and filing of all PPW to be dispatched to the head office in the correct manner and within the set timelines.- Am responsible for all financial procedures and compliance thereof.- Ensuring that all designated and approved training programs are being conducted properly.- Securing all confidential corporate information/data and protecting archives.- Further to the above, advising, consulting and coordinating with the Operations Manager and the Operations Director on reporting and analysis as requested; and with the Director, IT on all filing and software issues.
Other Training Programs Attended- DuPont Safety Resources - Workplace Safety for RCI- Crowd Management - RCI- Other Safety related courses to assist passengers and employees in case of emergency – RCI
Bachelor of CommerceMumbai University