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Business Management

Corporate / Senior Management
  • Tax Preparer at Liberty Tax Services
    2019 January - Apr 2019
    Prepare tax returns for individuals or small businesses.
    Establish rapport with clients to build working relationships and increase retention�
    Provides exceptional customer service
    Prepares fast, accurate tax returns using industry leading technology
    Fulfills ongoing tax training and testing requirements
  • Sales Store Clerk at Department of Defense- Norfolk Commissary
    2017 November - Jan 2018
    All services sales representatives not listed separately.
    Operate the cash register and provide accurate change to cash-paying customers
    Suggest complementary items when appropriate
    Greet and provide assistance to customers
    Unpack shipments in the store room, categorize them appropriately and restock shelves
    Place, prepare and distribute special orders for customers who can't find what they need in the store
  • Substitute Teacher at Chesapeake Public Schools
    2013 September - Nov 2017
    Introduce new material and review lessons with 9 to 28 children, including ED, ID and LD courses
    Implement good time management skills and the ability to properly handle misconduct�
    Provide administrative, educational and social support
    Test, analyze and collect testing data for benchmarks, PALS and etc.
  • Lead Teacher at Brilliant Beginnings Learning Center
    2016 March - Jan 2017
    Planned and implemented age appropriate activities that were based on the curriculum
    Provided a safe, nurturing and educational environment�
    Supervised approximately 4 teacher assistants with a class size of 10-19 students
    First Key Holder
    Substituted and assisted with other age groups and events
  • Teller at Woodforest National Bank
    2009 October - Sep 2013
    Processed teller transactions for individuals and business accounts
    Created multiple marketing strategies to attract new customers and sell bank products
    Completed weekly and daily audits
    Examined, evaluated and processed loan applications
  • Customer Retention Specialist at Sprint Nextel
    2007 March - Oct 2009
    Processed payments and applied discounts
    Ordered equipment and added additional lines to accounts
    Received in-bound retention calls
    Performed troubleshooting and processed repair tickets
  • Store Manager at Cash Express of VA INC
    2004 November - Jan 2007
    Conducted small group sessions on daily goals and requirements
    Approved or rejected payday cash advances
    Submitted delinquent accounts to collections
    Processed court document for legal liability (judgments and garnishments)
    Processed weekly payroll for 10 employees
  • Bachelors of Science
    Business Management at University of Phoenix
    2018 - 2019
  • Associates of Science
    Business Adminstration at Tidewater Community College
    2004 - 2007
Virginia Beach, Virginia,
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