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Marine Service Manager

Category:
Superintendent / Foreman
Employment type
Full Time
Experience
Company Employee
Skills

Description

Hodgdon Yacht Services is seeking a
Service Manager
to join their management team!

 
This opening offers a unique opportunity to apply your technical abilities, passion for boats and customer service skills at one of Maine’s great boatyard facilities!

Based in Mid Coast Maine, Hodgdon Yacht Services is a full-service marine company providing year-round refit, maintenance, storage, and dockage for recreational yachts and working vessels. Our goal is to provide boat service and repair in a manner that ensures value for our customers over the long-term. The team that we’re looking to grow is a passionate, authentic, dedicated, and hard working group. We care about innovation, teamwork, respect, flexibility, having a positive attitude, and exceeding expectations.
 

DUTIES AND RESPONSIBILITIES:
  • Generate work orders and coordinate work schedules with assigned technicians and other service managers
  • Maintaining customer relationships and coordinating various functions within the company to ensure customer requests are handled appropriately and in a timely manner
  • Overseeing projects to make sure they are on-time and on-budget
  • Manage customer service needs and expectations
  • Generate new estimates as requested by customers
  • Create work orders and help with monthly invoices for the billing department
  • Identify new service, storage and growth opportunities
  • Review and manage technicians time and attendance
REQUIRED QUALIFICATIONS AND QUALITIES:
  • Strong administrative and customer service skills
  • Ability to multi-task, managing multiple priorities simultaneously.
  • Respond to and resolve customer disputes in a timely manner
  • Able to build and maintain customer relationships and be a team player
  • Experience estimating repairs, hours and costs
  • Oral and written communication skills
EDUCATION REQUIREMENTS:
  • Bachelors degree or related job experience
Apply Instructions

Please e-mail us a resume at HR@hodgdonyachts.
com, please no phone inquiries.