Experienced Marine Service and Sales Manager
Education, Experience & Location
USA FL Homosassa
Pursue a management level position in a technical or professional industry that leverages my 10+ years of sales, service and technical experience.
2010-2012 Aquamarina Twin Rivers/Twin Rivers Marina Crystal River, FL
? Oversaw all aspects of a Full Service Marina, including service department, parts department, store operations, fuel sales and deliveries, frozen and live bait replenishment and dry and wet storage.
? Increased Service department revenue from 10k-15k a month to 20k-30k a month while increasing department profitability from 55% to 73%.
? Handled of aspects of Human Resources of marina from hiring, scheduling and payroll to wage increases, layoffs and benefits for all employees.
? Increased 2011 revenue 20% over 2010 while successfully cutting costs and unnecessary expenses. Achieved 5 consecutive month of positive net profit after 12+ months of monthly net losses.
? Successfully negotiates Net Term accounts with vendors who had otherwise been on a COD basis due to poor payment history of marina.
? Handled all purchasing for marina from fuel, ship store supplies, food and beverage for the store to service parts.
? Scheduled all repair work for service department including engine overhauls, bottom painting and preventative maintenance. Handled assignments of work to all technicians and performed QC upon completion.
? Effectively doubled the revenue of the Marine Ship Store by listening to customers and bringing in better selling products.
2008-2010 G&G Shipping Ft. Lauderdale, FL
Vessel Operations Manager (formerly Port Captain and Port Engineer Positions)
? Ensure vessels are crewed, operated and maintained in accordance with regulatory requirements, company standards and customer expectations.
? Implement standard procedures and guidelines for the operation of a safe and environmentally sound fleet.
? Plan and coordinate vessel inspections, necessary maintenance and repairs to ensure seaworthy conditions and to correct any deficiencies.
? Manage all vessel based employees, including supervising licensed and unlicensed personnel and crew development.
? Evaluate strengths and weaknesses of assigned crew members, including Ship Captains and Chief Engineers to insure crew members have the ability to optimally maintain and operate assigned vessels.
? Manage work activities of assigned crew members to ensure efficiency and completion of maintenance objectives.
? Schedule shipyard and repair facilities.
? Negotiate prices and timelines for parts and repairs, providing work summaries and scope of work information for internal and external shops.
? Oversee the ordering of all parts, materials and safety equipment for department.
? Approve and sign off on all purchase order requests, requests for repairs and vessel parts requests.
? Investigate vessel damage, product spills and personal injuries.
? Coordinate all assist tugs, pilots and crew care as necessary.
? Provide technical expertise for specialized jobs in the field.
2007-2008 Underwater Lights USA Ft. Lauderdale, FL
Technical & Warranty Sales Manager/Florida Sales Rep
? Oversee, approve and handle all issues in regards to warranties and product failures.
? Instruct and educate sales staff and customers on product development, maintenance and preventive care.
? Oversee technical department with regards to assisting customers and dealers with technical questions, performing tests and repairs on underwater lighting and deck lighting products.
? Assist with new product development.
? Oversee all Sales related issues in the State of Florida, including inside and outside sales calls, visiting dealers and OEMs throughout.
? Attend all trade shows throughout the US, with regards to the marine industry.
2005-2007 MarineMax, Inc. Dania, FL
Sub-Contractor Coordinator/Project Manager
? Oversaw onsite 24-hour security with regards to entering facility.
? Hire, schedule and coordinate all sub-contracted work on all vessels for facility.
? Oversee accounts payable department with regards to vendor invoices, payment, check requests, etc.
? Oversee yacht repair projects, coordinating with sub-contractors, technicians and other project managers.
MarineMax, Inc.. Naples, FL
Assistant Service Manager/Interim Service Manager
? Primary scheduler of all vessels into yard for repairs.
? Led team of 9 service mechanics coordinating and scheduling their day to day jobs.
? Primary contact for all customer service issues and vessel owners.
? Review, edit and finalize all customer pay and internal work orders.
? Inspect all boats on arrival, and review all complaints to determine best resolutions to problems.
2002-2005 R.B. Grove, Inc. Miami, FL
Service Manager 2003-2005, Parts Manager 2002-2003
? Manage Service Department for a Stand-by and Marine Generator distributor in S. Florida.
? Monitor department operating functions including sales, expenses, payroll, inventory, and staffing.
? Coordinate daily work flow of routine maintenance work, warranty work, and emergency calls for Five (5) Field Technicians.
? Supervise and manage a 50+ dealer network.
? Resolve customer issues with regards to complaints to ensure friendly customer relations.
? Actively administer the sales order function to allow for proper coding and pricing of invoice.
? Correspond and assist with dealer technicians to solve customer issues
2000-2002 West Marine, Inc. Midvale, UT
Store Manager/Assistant Manager I
? Monitor store operating functions including sales, expenses, payroll, inventory, and staffing.
? Assist customers with questions about parts and products.
? Increased store sales annually from $450,000 to $1.5 million using ideas developed myself to establish and improve product marketing to customers.
? Train, coach, motivate, and discipline associates.
1997-2000 Boater’s Outlet, Inc. Midvale, UT
Store Manager/Sales Manager 1998-2000
? Monitor store operating functions including sales, expenses, payroll, inventory, and staffing
? Assist customers with questions about parts and products
? Coordinate with staff to deliver top notch customer service
? Increased store sales annually from $800,000 to $2 million using ideas developed myself to improve product marketing to customers
? Actively took part in creation of a parts department for more detail-oriented parts sales
? Answer inbound telephone calls including phone technical assistance
1997-1999 University of Utah Salt Lake City, UT
Associates in Science/Criminal Justice
1991-1995 G. Holmes Braddock Sr. Miami, FL
? President, FBLA – 1994-1995
2003 Westerbeke/Universal Service School Taunton, MA
Marine Generators and Applications
Marine Propulsion Engines and Applications
AC Electrical and Components
Air Conditioning Systems and Operation
2002 American Boat and Yacht Council Ft. Lauderdale, FL
Certified Diesel Engines and Support Systems
Certified Gasoline Engine and Support Systems
Certified Marine Corrosion
Certified Marine Electrical
1999 Mercury Marine Service School Fond Du Lac, WI
Marine Outboard Engines
1998 MerCruiser Marine Service School Stillwater, OK
Marine Inboard Engine Applications
Marine Stern-drive Applications
Possess a Port Everglades ID card and TWIC card. Excellent computer skills including, but not limited to: Dockmaster, Microsoft Windows, Outlook, Word, Excel, Adobe, MAS 200, Lightspeed, AccuTerm and Quickbooks. Excellent communication skills with regards to resolving problems and conflicts with customers. Adapt well to changes and new challenges. Outgoing personality and able to get along with customers, dealers, vendors and boatbuilders very well. Currently possess an OSHA Forklift Authorization card for 5,000 lb. and 20,000 lb. diesel and propane type forklifts.